The Balanced Scorecard Management System has evolved from a simple management system to a fully-fledged framework for creating a strategy-focused organization. Remarkably popular in North America, Europe and Australasia, it is quickly growing in importance within Asia. This book provides a practical overview of how Asian companies are implementing balanced scorecards. In addition to over 15 case studies, the work benefits from an exclusive survey of corporate experience and input from regional and global subject experts.

Mastering Business in Asia: Human Resource Management is a rare and timely book that explores talent management from an Asian angle. Written by consultants from one of the world's leading consultancies in human resource management , it is aimed at helping Asian managers understand the best practices in human resource management in order to accelerate growth in their own markets. It is required reading for any HR professionals and business managers working in Asia.

How to tap the power of the balanced scorecard, for financial services organizations Designed to help financial services organizations build and implement the strategic management framework known as the balanced scorecard, Creating a Balanced Scorecard for a Financial Services Organization is the book you need to ensure accountability, transparency, and risk management in your enterprise. The financial crisis revealed the many shortcomings of the industry, but with this book in hand you can make the most of the mistakes of the past to build a better, stronger business that balances both short- and long-term goals. Rich in the latest theoretical thinking and incorporating case studies that show the balanced scorecard system in action, the book covers both financial and non-financial performance perspectives in one comprehensive volume. Written by two leading practitioners with years of real-life experience, the book is the definitive step-by-step guide to implementing the balanced scorecard throughout your organization, aligning your whole business with your strategic goals. Includes everything you need to improve performance transparency, accountability, governance procedures, risk management, and more for financial services organizations of any kind Packed with expert advice and case studies that show the ideas presented in action Written by leading experts who have successfully implemented the balanced scorecard system in their own companies Accessible and in-depth, Creating a Balanced Scorecard for a Financial Services Organization is the book you need to improve your business.

Indonesian organizations are facing ever increasing competitive pressure within and between local companies but also from global competitors. Consequently, to defend local markets and indeed exploit growth opportunities in other regions, the management of human capital (the skills, competencies and mindsets of the employeebase) has become a performance imperative for lndonesian organizations. Managing Human Capital in Indonesia: Best Practices in Aligning People with Strategic Goals explains how lndonesian organizations can migrate the management of human capital from a tactical, personnel operation to a strategic capability. In the first instance this requires a substantive overhaul of the human resource function. Based on an analysis of Indonesian, Asian and global best practices in HR management, this book explains how HR functions are being reconfigured as Strategic HR functions. The book's step-by-step practical guidelines shows how HR professionals can gain a firm understanding of the strategic imperatives of the enterprise and use this knowledge to deploy effective HR interventions. Central to such interventions is the providing of strategically critical people goals, measures and targets within a corporate Balanced Scorecard. From this, the HR organization should then build its own dedicated HR scorecard that ensures that the work of all in the function is strategically focused. Using the Balanced Scorecard as an overarching strategy management framework. Managing Human Capital in Indonesia: Best Practices in Aligning People with Strategic Goals helps the reader master those HR interventions that are most critical to the success of the enterprise. The book describes how to build and deploy a robust process for identifying, nurturing and retaining talent–a urning platform for organizations across the globe–and how to implement best practice competency, training and coaching frameworks. Providing both a helicopter view of improving enterprise performance as well as coming on developing that of the individual, the book shows how to ensure that people capabilities are hardwired to strategic goals through the shaping of individual Balanced Scorecards–from executive to front-line levels–that serve as the only appraisal system and that drive the application of appropriate bonus systems. The book also describes how lndonesian organizations can create a cadre of leaders that are capable of leading global enterprises and explains how to build a highperforming corporate culture. Reporting the findings of an exclusive survey of the HR practices of Indonesia-based organizations that was commissioned to support this book, Managing Human Capital in Indonesia: Best Practices in Aligning People with Strategic Goals provides a clear roadmap for readers to follow in the creation of a high-performing HR organization: a function that is seen as a strategic asset of the enterprise.

Public sector organizations are about to enter one of the most challenging environments they have ever had to face as they bear much of the cost of the credit crunch. This timely book shows public sector leaders what they need to understand in order to be able to cope with these challenges.

Strategic Performance Management brings together the fields of strategic management, strategic management accounting and organizational behaviour, to analyse and improve the link between organizational strategy, systems of planning and control, and performance-driven behaviour. By assessing market conditions and customer expectations, and linking them to a solid operating plan, an organization can focus its resources on activities that produce the greatest return on investment. Strategic Performance Management teaches readers, whether business students or executives, how to avoid errors and counter ineffectiveness; it provides methods and techniques to implement strategic performance management and support organizations in their pursuit of more performance-driven behaviour and better performance. New to this edition: - New introductory chapter defining strategic performance management, its processes and its benefits - Revised chapter considering ICT architecture for strategic performance management systems - Revised and improved coverage of performance pay, strategic action plans, and barriers for implementing strategic performance management - Updated and revised case studies Strategic Performance Management is an ideal text for students on MBA programmes, or covering strategic performance management or management control on specialist postgraduate courses or final year undergraduate modules. It will also appeal to business executives keen to build a more successful, and more profitable, organization.

Inhaltsangabe:Abstract: Nowadays companies all over the world face global competition. Because the bought-in part cost of engineering goods represents a big share of the overall production cost of engineering goods, procurement developed to be a major leverage to save cost in the recent years. As part of it, the supplier management is increasingly considered to be an important business function. Further, the development of supply bases in low-cost-countries (LCC), as China is, over the past years rapidly gained significance, since it is one of the remaining levers to reduce costs. After years of mass production of mostly simple products, today Industrialized-Country (IC) companies from the mechanical engineering industry strive for the sourcing of bought-in parts from Chinese suppliers. The scope of this thesis is to examine the existing methods, especially the Balanced Scorecard (BSC), and other concepts of supplier development and supplier improvement for their application with Chinese suppliers. Based on the strengths and weaknesses of these approaches a new procedure is developed. Therefore the first step is the examination of the supplier development process theoretically and practically. The theoretic view is based on literature research while the source for the examination of the practical problems of German buyers as well as of Chinese suppliers is a questionnaire based interview study among involved companies. Generally occurring threats of the buyer supplier relationship should be analyzed and weighed upon their relevancy especially for the Chinese supply market. Taking these issues into account, the existing procedures for supplier development and improvement are optimized for their application to Chinese companies. Finally the thesis closes with a general risk examination and the development of an applicable FMEA (Failure Modes and Effects Analysis) based methodology for the assessment of purchasing risk especially in China. IC companies penetrating the Chinese market with the target to source locally have to develop a supply base first. The supplier development identifies the required suppliers, assesses them upon their capabilities and establishes a co-operation. A successful supply needs supplier improvement, since fundamental capabilities are lacking frequently. Further, risks weigh heavier due to the high investments required in advance. Considering mainly small and medium sized enterprises in investment goods industry, the [...]

There is an emerging art and science of customer value management that is proving its worth inincreased market share and shareholder value for the companies that practice it. Customer value management is about: choosing value (determining what customers really value and developing your value proposition ) delivering value (making sure business processes are aligned with value proposition) communicating value (educating the market on your value proposition)The concepts of customer value management and the practical tools that have been developed to support them are the subject of this book.