This landmark text discusses current issues and trends to help employee assistance and human resource professionals do their jobs better and help people live happier, more productive lives by providing them with the resources to deal with personal problems. The current spiraling and escalating rate of change within the business and working world, fueled by other events and phenomena since September 11, 2001, were the impetus and driving force behind the initiative and development of this new fourth edition. This book contains 43 chapters; a total of 21 are from the first two editions, eleven were written specifically for the third edition, and eleven new chapters were exclusively written for this new fourth edition. While savoring the still pertinent, meaningful and relevant-to-today materials from the previous editions, there are nine new updates, written by an all-star team of experts in their respective areas. The topics include history and philosophy, structure and organization, client services and characteristics, program planning and evaluation, professional and paraprofessional training and development, special issues, selected examples and future directions. An excellent textbook for college and university courses and preparation source, this book is a must for professionals wanting to be up-to-date on employee assistance programming, for students in graduate courses and seminars, for college and university courses, and in-service training and continuing education programs.

The purpose of this book is to build a database which would assist administrators of colleges and universities in recognizing and meeting the needs of their troubled employees. Higher education in the 1990s is in a state of retrenchment. Employee Assistance Programs (EAPs) are rapidly becoming an integral part of the overall philosophy of the Human Resource function in higher education. EAPs are designed to provide professional assistance for employees who are experiencing problems that interfere with their work performance. Complaints that many jobs are debilitating lives and injuring the health of employees are not uncommon. The concept of assisting employees with problems is especially appropriate for institutions of higher education, since they recognize the highly labor intensive nature of their organizations. Understanding and recognizing declining performance and its impact on an organization has become an important function of management.

This timely book brings together for the first time critical information about the evaluation of employee assistance programs. Although EAPs have existed for over 40 years, the assessment of their value has been fragmented. Contributors to this new volume--blending practical and academic insights--document concerns, address the newer issues and developments in the field of EAPs, and present case examples of actual evaluations. The range and diversity of topics reflect EAPs in transition, their growth patterns, evaluation needs, and evaluation methods. Overall, this important volume emphasizes that successful evaluations depend not only on methodological expertise but a consideration of much broader salient and societal issues.

This Key Issues report addresses questions often raised by employers and union leaders setting out to develop job-based programs to help alcoholic and other troubled employees. Following chapters on the historical development and key components of EAPs, the authors discuss the importance of balance in program strategies and in corporate and union responsibilities. The authors also present examples to show the role EAPs might play when the problems of alcoholic and other troubled employees lead to arbitration and workers' compensation cases. The focus in the concluding chapter is on the future of EAPs—the need for more research and further development of educational programs for EAP practitioners.

Global Perspectives of Employee Assistance Programs is the first book of its kind to empirically address the Employee Assistance Program (EAP) concept and model in a diverse, global context. This book features a variety of studies which deal with the design, delivery, cultural adaptability, evaluation, and measurement of international employee assistance programs in a truly global variety of settings. Contributors also evaluate the impact of EAP on expatriates, the potential for an international well-being assessment tool, and the training of international EAP professionals. This book was originally published as a special issue of the Journal of Workplace Behavioral Health.

Make sense of the managed care systems that dominate the world of EAP professionals and programs today! Employee Assistance Programs in Managed Care gives you a valuable overview of modern employee assistance programs. It compares and contrasts EAPs with managed behavioral care products and examines how EAPs are often provided in conjunction with managed care services. This timely book, vital in today’s ever-changing EAP climate, will familiarize you with essential managed behavioral technology such as the application of medical necessity criteria. This is especially important today in an environment dominated by employer- or insurer-sponsored managed care systems. You also get a helpful directory of EAP/managed care companies Employee Assistance Programs in Managed Care is your guidebook to today’s EAPs, providing vital information about: the services modern EAPs offer to employers and employees participating in networks to provide both therapy and EAP services how EAPs interface with managed behavioral care organizations how EAPs are sold how EAPs are marketed and managed today professional issues--certification, credentials, ethics, and more ways that counseling professionals can participate in them to the advantage of their clients--and to their professional practices EAP professionals, clinical social workers, professional counselors, psychologists, benefit consultants, insurance brokers, psychiatric nurses, and clinical nurse specialists can all improve their practices and stay current with Employee Assistance Programs in Managed Care.

Explore the evolution, development, and applications of accreditation standards for employee assistance programs! Accreditation ensures private or public sector organizations that an employee assistance program (EAP) has an acceptable level of experience, advisement, and expertise. Accreditation of Employee Assistance Programs examines all facets of EAP accreditation while revealing the council on accreditation (COA) standards. Thorough and focused chapters discuss the value of EAP accreditation to future customers, the development of accreditation standards for employee assistance programs, and the smoothest road to travel to your destination of EAP accreditation. Accreditation of Employee Assistance Programs describes in depth the evolution, development, and applications of accreditation standards for EAPs. Respected authorities discuss the history and outlook of accreditation while providing valuable information on the entire process. Illustrative case studies provide further valuable insight. Accreditation of Employee Assistance Programs explores: the history of accreditation of EAPs in the United States and Canada EAP core technology the best strategies for developing standards for accreditation the COAs employee accreditation process in-depth accreditation case studies the future of credentialing and accreditation in EAPs Thorough and informative, Accreditation of Employee Assistance Programs is of interest to those in employee assistance professions, benefits consultants, human resource managers, and students in the EAP field.

Evaluation is crucial for determining the effectiveness of social programs and interventions. In this nuts and bolts handbook, social work and health care professionals are shown how evaluations should be done, taking the intimidation and guesswork out of this essential task. Current perspectives in social work and health practice, such as the strengths perspective, consumer empowerment, empowerment evaluation, and evidence-based practice, are linked to evaluation concepts throughout the book to emphasize their importance. This book makes evaluation come alive with comprehensive examples of each different type of evaluation, such as a strengths-based needs assessment in a local community, a needs assessment for Child Health Plus programs, comprehensive program descriptions of HIV services and community services for the aged, a model for goals and objectives in programs for people with mental illness, a monitoring study of private practice social work, and process evaluations of a Medicare advocacy program and a health advocacy program to explain advance directives. Equal emphasis is given to both quantitative and qualitative data analysis with real examples that make statistics and concepts in qualitative analysis un-intimidating. By integrating both evaluation and research methods and assuming no previous knowledge of research, this book makes an excellent reference for professionals working in social work and health settings who are now being called upon to conduct or supervise program evaluation and may need a refresher on research methods. With a pragmatic approach that includes survey design, data collection methods, sampling, analysis, and report writing, it is also an excellent text or classroom resource for students new to the field of program evaluation.