When starting new airlines in response to government deregulation, entrepreneurs in the U.S. and Europe reduced some traditional service qualities (to reduce costs), concentrated on non-stop services between city pairs not already so connected, improved on-time performance, and offered low fares to win leisure travelers from the incumbents and to encourage more travel. In recent developments, some of the new airlines have offered optional extras (at higher fares) to attract business travelers and entered major routes alongside the legacy carriers. Within both the U.S. and Europe, deregulation removed most geographical barriers to expansion by short-haul airlines. Later, limited deregulation spread to other world regions, where many short-haul routes connect city pairs in different countries, and where governments have retained traditional two-country mechanisms restricting who may fly. To gain access to domestic routes in other countries, some new airlines are setting up affiliate companies in neighboring countries, with each company legally controlled in the country of domicile. With air travel growing strongly, especially in Asia, a common result is intense, but potentially short-lived, competition on major routes. The recent developments give clear signposts to likely mid-term outcomes, and make this an opportune time to report on the new-airline scene. The Airline Revolution will provide valuable economic analysis of this climate to students, airline professionals advancing to senior positions, public servants and others who provide advice to governments.

A rare first-person account of the women's movement A comprehensive, indexed memoir about the Second Wave women’s movement by the cofounder of the National Organization for Women (NOW). Muriel Fox offers rare, firsthand stories of 29 women and one man, including Betty Freidan, but also many who have not previously been recognized for their contributions. As NOW's public relations director, Fox orchestrated nationwide outreach. She was NOW's vice president, then chair of the board, then chaired the National Advisory Committee. As Betty Friedan's main lieutenant and director of operations, Fox drafted numerous letters sent by NOW under Friedan's signature to government officials demanding faster action to reduce sex discrimination, including a letter that helped persuade President Lyndon Johnson to add gender to Affirmative Action and open opportunities for millions of women. Unlike books relying on secondary sources, Fox's memoir is built mainly from her own Feminism Files containing hundreds of letters, clippings, notes, and photographs that she archived.

YOUR CUSTOMERS ARE ANGRY. VERY ANGRY! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low. This defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era. At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed. Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years.

The forces that shaped Canada's digital innovations in the postwar period. After World War II, other major industrialized nations responded to the technological and industrial hegemony of the United States by developing their own design and manufacturing competence in digital electronic technology. In this book John Vardalas describes the quest for such competence in Canada, exploring the significant contributions of the civilian sector but emphasizing the role of the Canadian military in shaping radical technological change. As he shows, Canada's determination to be an active participant in research and development work on advanced weapons systems, and in the testing of those weapons systems, was a cornerstone of Canadian technological development during the years 1945-1980. Vardalas presents case studies of such firms as Ferranti-Canada, Sperry Gyroscope of Canada, and Control Data of Canada. In contrast to the standard nationalist interpretation of Canadian subsidiaries of transnational corporations as passive agents, he shows them to have been remarkably innovative and explains how their aggressive programs to develop all-Canadian digital R&D and manufacturing capacities influenced technological development in the United States and in Great Britain. While underlining the unprecedented role of the military in the creation of peacetime scientific and technical skills, Vardalas also examines the role of government and university research programs, including Canada's first computerized systems for mail sorting and airline reservations. Overall, he presents a nuanced account of how national economic, political, and corporate forces influenced the content, extent, and direction of digital innovation in Canada.

"An ambitious novel of an Iranian woman's personal and professional struggles during a time of war and unrest...Powell does a good job of capturing the intense emotions of a very dramatic time...a captivating plot with a well-developed protagonist." -Kirkus Reviews "I thoroughly enjoyed reading Roxana's Revolution, a gripping story of individuals caught in events both inexplicable and out of control. We see the characters pulled between desire for something better for their beloved homeland and the growing knowledge that even worse is waiting for them, their friends, and their families. Eventually reality overwhelms, as it always does, even the most fervent hopes. -John Limbert When the media frenzy over the hostage crisis of 1979 worsens and anti-Iranian sentiment surges all over the United States, Roxana, a Wall Street attorney has no choice but to return to Iran. During a stop in Paris, she meets Steve Radcliff, an American reporter with a tenacious attraction to her. Back in Tehran, where circumstances are nothing less than volatile, Roxana learns that revolutions while exciting and historic on pages of a book are painful to endure. As one crisis after other spins out of control, the government imposes wearing of a mandatory veil. This harsh revolutionary rule and Saddam Hussein's invasion of Iran diminish Roxana's hope to have a normal life. She rejects Steve's marriage proposal and refuses to leave Iran with him. But a near- death experience and loss of her freedom in a border- sealed Iran propel her to enter a marriage doomed from its inception. In this novel, an Iranian woman's life comes full circle as she takes a journey through Europe, and back to the United States. A dire situation takes Roxana back to Paris where a life-altering surprise is waiting for her.

What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.

Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done. Business survival requires valuing what customers value—and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs. To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time. Where should leaders look to innovate? Powers and Ferratt say to search every step in the life of a product or service, from development to production to usage. And for each step, they identify four possible levers for innovation: the design of the products or services themselves, the process used to produce them, the data that can be gathered on their use, and the people who make or provide the product or service. The book features dozens of examples of companies that are getting it right and the innovations they used to help their customers save time, all while helping themselves to a hefty slice of market share. This is a comprehensive, authoritative guide to thriving in a revolution that is sweeping every industry and sector.

Earl A. Reitan examines the polices adopted by three revolutionary Prime Ministers, and insightfully illuminates the broader implications of the leaders' profound influence on British politics and society. Written clearly and concisely, The Thatcher Revolution is essential reading for anyone interested in the state and future of modern Britain.

Readers of If I Stay and Elizabeth George will love Revolution by Jennifer Donnelly, author of the award-winning novel A Northern Light. Revolution artfully weaves two girls’ stories into one unforgettable account of life, loss, and enduring love; it spans centuries and vividly depicts the eternal struggles of the human heart. BROOKLYN: Andi Alpers is on the edge. She’s angry at her father for leaving, angry at her mother for not being able to cope, and heartbroken by the loss of her younger brother, Truman. Rage and grief are destroying her. And she’s about to be expelled from Brooklyn Heights’ most prestigious private school when her father intervenes. Now Andi must accompany him to Paris for winter break. PARIS: Alexandrine Paradis lived over two centuries ago. She dreamed of making her mark on the Paris stage, but a fateful encounter with a doomed prince of France cast her in a tragic role she didn’t want—and couldn’t escape. Two girls, two centuries apart. One never knowing the other. But when Andi finds Alexandrine’s diary, she recognizes something in her words and is moved to the point of obsession. There’s comfort and distraction for Andi in the journal’s antique pages—until, on a midnight journey through the catacombs of Paris, Alexandrine’s words transcend paper and time, and the past becomes suddenly, terrifyingly present. Praise for Revolution: An ABA Indies Choice Young Adult Book of the Year An ALA-YALSA Top Ten Best Books for Young Adults A Kirkus Reviews Best Book #1 Indiebound pick for fall 2010 A School Library Journal Best Book A Bulletin Blue Ribbon Book A Chicago Public Library Best of the Best Book Amazon.com Best Book of the Year [STAR] "A sumptuous feast of a novel, rich in mood, character, and emotion."--School Library Journal, Starred [STAR] "Every detail is meticulously inscribed into a multi-layered narrative that is as wise, honest, and moving as it is cunningly worked. Readers . . . will find this brilliantly crafted work utterly absorbing."--The Bulletin, Starred [STAR] "Brilliantly realized, complete, and complex. The novel is rich with detail, and both the Brooklyn and Paris settings provide important grounding for the haunting and beautifully told story."--Kirkus Reviews, Starred

As editor Kenneth E. Hendrickson, III, notes in his introduction: “Since the end of the nineteenth-century, industrialization has become a global phenomenon. After the relative completion of the advanced industrial economies of the West after 1945, patterns of rapid economic change invaded societies beyond western Europe, North America, the Commonwealth, and Japan.” In The Encyclopedia of the Industrial Revolution in World History contributors survey the Industrial Revolution as a world historical phenomenon rather than through the traditional lens of a development largely restricted to Western society. The Encyclopedia of the Industrial Revolution in World History is a three-volume work of over 1,000 entries on the rise and spread of the Industrial Revolution across the world. Entries comprise accessible but scholarly explorations of topics from the “aerospace industry” to “zaibatsu.” Contributor articles not only address topics of technology and technical innovation but emphasize the individual human and social experience of industrialization. Entries include generous selections of biographical figures and human communities, with articles on entrepreneurs, working men and women, families, and organizations. They also cover legal developments, disasters, and the environmental impact of the Industrial Revolution. Each entry also includes cross-references and a brief list of suggested readings to alert readers to more detailed information. The Encyclopedia of the Industrial Revolution in World History includes over 300 illustrations, as well as artfully selected, extended quotations from key primary sources, from Thomas Malthus’ “Essay on the Principal of Population” to Arthur Young’s look at Birmingham, England in 1791. This work is the perfect reference work for anyone conducting research in the areas of technology, business, economics, and history on a world historical scale.