Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

Seminar paper from the year 2015 in the subject Library Science, Information- / Documentation Science, grade: 86.73, La Trobe University Melbourne, course: BUSK5MS, language: English, abstract: This paper gives a critical discussion on the knowledge management tools and outcomes in Deutsche Telkom. More so, the paper discusses the outcomes of the implementation of these tools as compared against Choo’s KM Model. Knowledge management is all about giving the right knowledge to the right persons for a targeted goal. Therefore, it follows that knowledge management encompasses strong ties to corporate strategy where processes are created to span organizational functions. The management of knowledge also ensures that initiatives are embraced and supported by the relevant stakeholders. As an organizational function, knowledge management is dependent on the organizational culture in that the flexibility of the stakeholders determines the implementation and the outcomes of the knowledge management tools.

In this book Amrit Tiwana, walks step by step through the development of a state-of-the-art enterprise Knowledge Management System. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally - with each delivering new business value and seamlessly building on the work that receded it. Utilizing practical checklists and diagrams, Tiwana introduces best techniques for planning, design, management, deployment and management.

Much has already been written on Knowledge Management at a fairly theoretical level. This resource focuses, for the first time, on how to:- communicate the ideas behind Knowledge Management;- conduct a feasibility study within your organization;- prepare a plan for implementing Knowledge Management;- engage and involve everyone in the process;- start work on the changes to your processes, infrastructure and procedures that will help you build and use your corporate knowledge base.If you've been given the responsibility for this process, you will need answers to the 'what, where, why and how' of Knowledge Management that you can use to support your strategy and to communicate both up and down the organization. These are provided in Part I of the Toolkit.Building a successful Knowledge Management process involves changing the culture and systems within your organization, as well as people's behaviour. Part II takes you through the organizational and cultural issues you need to explore prior to developing a project plan. It also includes help on writing a business case and presents the different methods for auditing and locating knowledge within your organization.Finally, Part III contains checklists, activities and sessions that will enable you to crack some of the key issues such as the knowledge audit, the project plan, communication and training.The success of your Knowledge Management strategy at an individual, team and organizational level will depend on the ongoing involvement and commitment of everyone involved. This Toolkit doesn't offer any shortcuts in the process. However, it does offer a varied collection of facts, figures, techniques, checklists and management tools that will help you and your colleagues every step of the way.

This manual will enable the user to identify the changes that need to be made in order to leverage the company's intellectual capital and to bring about the processes, infractructure and organizational procedures that will enable you to build and use your corporate knowledge base.

"TRB's National Cooperative Highway Research Program (NCHRP) Synthesis 365: Preserving and Using Institutional Memory through Knowledge Management Practices explores practices regarding the preservation and use of institutional memory through the knowledge management practices of United States and Canadian transportation agencies. The report examines practices for the effective organization, management, and transmission of materials, knowledge, and resources that are in the unique possession of individual offices and employees"--Publisher's description.

1285C-8 The only "how-to" guide for building an enterprise knowledge management system! Until now, implementing Knowledge Management (KM) has been like nailing jelly to the wall-but not anymore! The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. You'll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments. Top researcher Amrit Tiwana walks you through the development of an enterprise KM system from start to finish, showing how every stage can serve as a foundation for later enhancements. 10-step roadmap for implementing KM successfully Checklists help you focus on critical issues every step of the way Interactive toolkit format guides your strategic design decisions Identify your key intangibles-and audit the knowledge you already have Staff your project team and manage it effectively Build a foundation of KM infrastructure that can evolve through results-driven, incremental steps Mobilize your organization's subtle, "tacit" knowledge Calculate and maximize ROI in KM systems www.kmtoolkit.com-stay informed with the author's dedicated Web site, which provides ongoing support and updates from the KM community! Discover the best ways to align KM with business strategy, avoid key KM pitfalls such as excessive formalization and overreliance on technology, master prototyping, and understand the new role of the Chief Knowledge Officer. Tiwana also presents KM case studies from leading companies worldwide, from Nortel to Rolls Royce. If you're ready to transform KM from business-school theory to real-world competitive advantage, start right here! CD-ROM INCLUDED Knowledge Management Toolkit, including an interactive 10-step KM roadmap and easy-to-customize KM evaluation forms -complete and unrestricted! MindManager Personal for creating, organizing, and sharing knowledge maps Performance Now Enterprise, a trial version of the #1 change management tool FrontPage 2000 45-day trial Plus great tools for data mining, integrating mobile systems, workflow, modeling, and more!

Defines the models and techniques for Knowledge Management (KM) within environments with a distinct start and finish to the activity, for example the 'learn before, during and after' model. This book focuses on environments where activity and learning are ongoing, and a different approach to KM has to be taken.