This book exposes the reality that our twentieth-century government is no match for twenty-first-century problems and proposes a solution. In this timely and compelling book, Donald F. Kettl demonstrates how the process of governance has fallen out of sync with the problems the government is trying to solve. Pick almost any recent domestic concern—waging a war, protecting our food supply and borders, providing health-care coverage for an aging population or relief after a devastating hurricane—and the standard response is to outsource most of the core tasks to thousands of independent contractors. The government foots the bill, but this strategy provides neither leadership nor accountability. Without anyone in charge, who can formulate innovative solutions to the increasingly complex problems the government faces? Kettl has answers, explaining with precision and clarity how a twenty-first century government must function in order to provide real solutions to the policy problems that face the United States.

The study of governance has risen to prominence as a way of describing and explaining changes in our world. The SAGE Handbook of Governance presents an authoritative and innovative overview of this fascinating field, with particular emphasis on the significant new and emerging theoretical issues and policy innovations. The Handbook is divided into three parts. Part one explores the major theories influencing current thinking and shaping future research in the field of governance. Part two deals specifically with changing practices and policy innovations, including the changing role of the state, transnational and global governance, markets and networks, public management, and budgeting and finance. Part three explores the dilemmas of managing governance, including attempts to rethink democracy and citizenship as well as specific policy issues such as capacity building, regulation, and sustainable development. This volume is an excellent resource for advanced students and researchers in political science, economics, geography, sociology, and public administration. Mark Bevir is a Professor of Political Science at the University of California, Berkeley.

The essential planning resource and framework for nonprofit leaders Strategic Planning for Public and Nonprofit Organizations is the comprehensive, practical guide to building and sustaining a more effective organization. Solid strategy is now more important than ever, and this book provides a clear framework for designing and implementing an effective and efficient planning process. From identifying stakeholders and clarifying a shared vision, to implementing plans and revising strategies, the discussion covers all aspects of the process to help you keep your organization united and on track into the future. The field's leading authority shares insight, advice, helpful tools, and specific techniques, alongside a widely used and well-regarded approach to real-world planning. This new fifth edition includes new case studies and examples along with up-to-date resources and references, and new multimedia-related content. Innovation and creativity produce great ideas, but these ideas must be collected and organized into an actionable plan supported by a coalition of support to make your organization great. This book provides expert guidance and perspective to help you bring everything together into a workable organizational strategy. Discover an effective approach to the strategic planning process Identify issues, establish a vision, clarify mandates, and implement plans Manage the process with continual learning and revising Link unique assets and abilities to better accomplish the central mission Public and nonprofit leaders are forever striving to do more with less, and great strategic planning can help you build efficiency and effectiveness into your organization's everyday operations. Strategic Planning for Public and Nonprofit Organizations provides the framework and tools you need to start planning for tomorrow today.

Politics of the Administrative Process shows how efficient public administration requires a delicate balance—the bureaucracy must be powerful enough to be effective, but also accountable to elected officials and citizens. Author Don Kettl gives students a realistic, relevant, and well-researched view of the field in this reader–friendly best seller. With its engaging vignettes, rich examples and a unique focus on policymaking and politics, the Seventh Edition continues its strong emphasis on politics, accountability, and performance. This new edition has been thoroughly updated with new scholarship, data, events, and case studies, giving students multiple opportunities to apply ideas and analysis as they read.

Little Bites of Big Data for Public Policy brings to life the quest to make better policy with better evidence. This brief book frames the big puzzles and, through lively stories and clear examples, provides a valuable how-to guide for producing analysis that works—that speaks persuasively to policy makers, in the language they can best hear, on the problems for which they most need answers. Author Donald F. Kettl brings together the cutting-edge streams of data analytics and data visualization to frame the big puzzles and find ways to make the pieces fit together. By taking little bites of a wide variety of useful data, and then by analyzing it in ways that decision makers will find most helpful, analysts can be much more effective in shaping solutions to the most important problems governments face.

The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

UNDERSTANDING AND MANAGING PUBLIC ORGANIZATIONS, FIFTH EDITION “This is the definitive place for all serious students of public administration to start. It is the most comprehensive book in the field. It is required reading for MPA students, Ph.D. students, and all scholars in the field.” —Kenneth J. Meier, Charles H. Gregory Chair in Liberal Arts, Texas A&M University “This is the bible for public management scholarship. It is the first place to turn when looking for an accessible but rigorous analysis of research on basic aspects of organizational life in the public sector, such as how culture, leadership, and motivation matter. The interdisciplinary array of research on public management has become so voluminous as to seem overwhelming at times. Rainey’s extraordinary curatorial prowess allows him to turn these fragments of work into a coherent and insightful body of knowledge. Anyone interested in how research can inform governance should start with this book.” —Donald Moynihan, professor of public affairs, Robert M. La Follette School of Public Affairs, University of Wisconsin—Madison “This is the Encyclopedia Britannica of public management; if you want to find out what has been written, and what is collectively said about the practice and theory of public management, look no further than Rainey’s updated and comprehensive fifth edition.” —Richard M. Walker, chair professor of public management and associate dean, City University of Hong Kong “For more than a decade, Rainey’s book has been a must-read for everyone in the community of public management in Korea, just like in many places all over the world. Undoubtedly, it provides a valuable resource for researchers and students who are interested in public management and applications of organization theory to public organizations. It is quite simply the best investigation of public organization and management that I’ve read.” —Young Han Chun, associate dean, Graduate School of Public Administration, Seoul National University

An updated edition of the classic text on public administration presents practical steps for managing government effectively in an age of hyperpartisanship. Co-winner of the Louis Brownlow Book Award from the National Academy of Public Administration The traditional theory of public administration is based on entrenched notions of hierarchy and authority. However, as the structure of public work has grown less hierarchical, managers have adopted a wide variety of non-authoritarian strategies. This growing gap between theoretical ideas and actual practice poses enormous challenges for front-line leaders struggling to deal with ever-larger expectations and ever-tighter budgets—and for American government in determining how best to hold public administrators accountable for their performance. The Transformation of Governance offers a new framework for reconciling effective administration with the requirements of democratic government. Instead of thinking in terms of organizational structure and management, Donald F. Kettl suggests, administrators and theorists need to focus on governance, or the links between government and its broader environment—political, social, and administrative—through which social action occurs. In this updated edition, a new epilogue shows Kettl urging political leaders to step back from the political barricades of hyperpartisanship to consider government’s contemporary dilemma: Is there any practical way forward for public administrators to manage government effectively? Reinforcing the ten principles of bridge building which he developed in the original book, Kettl adds an eleventh, which lays out five transformative strategies: redefining public law to promote public accountability; re-conceptualizing government agencies as instruments of leverage; launching government leaders as boundary spanners; using information technology for building authority and trust; and incorporating performance management into processes that drive collaboration. With a new preface from Michael Nelson, editor of the Interpreting American Politics series, this award-winning book will be sought out by public policymakers eager to read a leading scholar's newest insights into the field.

The Future of Leadership considers how the rapid changes of today will affect the leaders of tomorrow. Renowned Leadership scholar Michael A. Genovese argues that one of the key challenges for future leaders will be to effectively and constructively manage the ‘hyper-change’ taking place both within organizations and in the broader social and political spheres. Taking a Futures Studies approach to envision the state of leadership in the coming decades, Genovese also provides case studies of leaders who have already demonstrated the mind- and skill-sets necessary to successfully manage rapid change.

This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.