This book provides students and practitioners with a theoretical and methodological foundation for implementing client- and family-centered `partnership' approaches in human services. Unlike other texts in the field, the author integrates the principles and practices of sociology with applied work in the helping professions and shows how key sociological concepts can be used to explain the nature of clients' perspectives and expand client opportunities.

Análise comparativa sobre parceria público privada e contrato de serviço social nos seguintes locais: Reino Unido, Estados Unidos, Suécia, Dinamarca, Alemanha, Austrália, Ásia.

Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization′s customers, and collecting and using customer quality data. He also describes how to achieve quality improvement through teamwork and shows how to use brainstorming, cause and effect diagrams, check sheets, and pareto analysis. Among the other topics examined are contractor involvement, training top management personnel, training middle managers and staff, and selecting an implementation strategy. All the examples used in this volume are drawn from the fields of public administration, gerontology, public health, and management of nonprofit organizations. Total Quality Management in Human Service Organizations is a good "backgrounder" for human service administrators and organizations prior to undergoing a more detailed agency discussion of, or training in, TQM. It is also of great value to students and faculty in social work administration programs who are interested in the basics of TQM.

Like its well-known predecessor, Financial Management for Nonprofit Human Service Agencies, this new and expanded edition, with a slight title change, continues to reflect the author�s efforts to provide the critical knowledge needed to communicate with the "experts" The central organizing theme of this book is the acquisition, distribution, and reporting of agency resources within a systems framework. Divided into four sections, Section I is an overview that covers historical and sociopolitical context of nonprofit organizations and financing as well as the systems concept and unique characteristics of nonprofits. Section II covers the planning and acquisition of resources by human service organizations. Budgeting, marketing, and grantwriting skills are examined. Section III details the distribution of the acquired resources through internal control, budgeting, and investments. Section IV presents basic accounting techniques, fund accounting, financial reporting guidelines, and financial statement analysis, including the recording and reporting of organizational financial activities. New topics include fees for services, purchase of service contracting, breakeven analysis for costing services and activities, third-party payments, internet resources, and a glossary.

In the last 35 years, governments around the globe have increasingly contracted with nonprofit and for-profit entities designed to provide a portion of the public sector’s portfolio of goods and services. This trend can be traced to a variety of factors, including perceived or actual economic efficiencies in outsourcing goods and services, values concerning the role and size of government in society, and the financial and organizational constraints of many government entities. In the United States, child welfare services adopted a pro-contracting approach early, and a variety of other human services have followed suit, including mental health care, job training, homeless services and others. Although there is strong evidence to suggest that human service contracting is growing over time, scholarship continues to lag on topics related to human service contract management, policy implementation and innovation, performance-based contracting and evaluation. This new volume in the Public Solutions Handbook series is the first volume-length treatment of human services contracting issues, integrating both policy and practice, and exploring a broad range of issues that includes the fields of history, growth, innovations, results and outcomes, best practices and the future of government human service contracting. Chapters in this book examine specific human service contracts, both in the U.S. and abroad, geared to practitioners in the public sector—from local government service contractors to municipal employees—as well as MPA students and those enrolled in courses on intergovernmental relations and nonprofit management.

'This book offers an excellent guide for all those committed to the provision of high quality field teaching and assessment in the human services. The international line-up of top contributors confirms the widespread importance now given to field education.' Professor David Howe, University of East Anglia 'This is an impressive collection of wisdom, reflections and practical advice. It is comprehensive and clearly written. The various authors address issues which are pertinent to field education globally.' Joan Orme, University of Southampton How do students learn from fieldwork experiences? How can supervisors assist students doing fieldwork? Fieldwork in the Human Services is a practical guide for educators and managers involved in supervising field education. Drawing on the experience of academics, clinicians and educators from Australia, New Zealand, Canada and the UK, this collection explores how to make the most of the fieldwork experience. With learning as the central theme, contributors examine the practical application of a range of learning theories and models of supervision. Management issues are also considered, as are working with cultural difference and legal and ethical aspects. Fieldwork in the Human Services will be welcomed by anyone involved in field education in social work, health, community work, education, welfare and related fields.

This book offers a practical approach to conducting practice research in the field of human services. This evolving form of applied research seeks to understand practice in the context of the relationships between service providers and service users, between service providers and their managers, between agency-based service providers and community advocacy and support groups, and between agency managers and policy makers. Practice research represents a form of evidence-informed practice that involves a wide array of research designs and methods, in contrast to the narrower emphasis on experimental designs that characterizes evidence-based practice. The emerging principles and practices associated with practice research highlight: 1) including multiple, diverse stakeholders, 2) maximizing and negotiating participation, 3) promoting practitioner engagement in all phases of the research process, and 4) developing new identities for participants as research-minded practitioners and practice-minded researchers. The book is designed for researchers, practitioners, service users and students, and focuses on concrete experiences that illustrate the processes and activities involved in a specific, locally negotiated model of practice research. The book describes multiple practice research studies across an array of fields of practice in the human services, focusing on the research questions, designs, roles and relationships that have been developed in the context of a university-agency practice research partnership. These descriptions and stories are used to construct a comprehensive, detailed picture of the research process. Based upon these descriptions, the book synthesizes a set of broader principles and guidelines for practice researchers.

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