In the fiercely competitive world of small independent restaurants, success isn't just about serving great food. It's about maximizing your table turnover rate and profitability – especially in the post-pandemic era. "The Restaurant Table Turnover Playbook" is your roadmap to transforming your restaurant into a thriving, money-making machine. In this book, you'll discover the critical connection between table turnover rates and soaring profit margins. Revolutionize Your Restaurant's Efficiency Discover the hidden mistakes that may be silently sabotaging your restaurant's growth and profitability. This playbook unmasks both patent and latent mistakes, shedding light on the "Golden Blindfold" effect that often obscures critical issues. From Chaos to Clarity: Operate with Precision Navigate through the challenges of limited customer volume, personalized service, and operational flexibility. Learn how to scale your restaurant without feeling overwhelmed and identify the hidden bottlenecks that hinder your success. Master the Art of Profitable Dining Uncover and overcome five most common mistakes that plague small independent restaurant owners: 1. Poor Reservation Management: Turn no-shows into loyal customers by implementing best practices that ensure optimal table utilization. 2. Slow Service & Kitchen Delays: Reduce customer wait times and increase table turnover with efficiency-enhancing strategies. 3. Poor Seating Optimization: Harness the power of your restaurant's space, enhancing both turnover and guest experience. 4. Poor Waitlist Management: Keep customers happy while they wait and use data-driven insights to improve their experience. 5. Poor Menu Presentation: Craft visually appealing menus that not only delight diners but also expedite decision-making and service. Empower Your Staff, Amplify Your Profits We’ll dive into the importance of staff training, creating a positive workplace culture, and the impact of your team on table turnover and profitability. Turn employees into your greatest asset. Embrace Technology for Long-Term Success Discover how modern technology can revolutionize your restaurant's operations, reduce costs, and increase profit margins. Learn to implement key technology solutions such as Point-of-Sale (POS) systems, QR codes, and delivery platform integration. Master Your Online Presence and Protect Your Reputation Learn how to navigate the world of social media, online reviews, and data security with confidence. Harness the power of technology while protecting your restaurant's image and customer data. In "The Restaurant Table Turnover Playbook," you'll find actionable strategies, industry best practices, professional tips, examples and insights to transform your restaurant into a highly profitable and efficient operation. Don't let these 5 commonly overlooked mistakes hold you back—supercharge your table turnover rate and profitability today! Don't miss out on this opportunity to skyrocket your restaurant's profits. Get your copy of "The Restaurant Table Turnover Playbook" now! TABLE OF CONTENTS Chapter 1. Introduction Chapter 2. Latent vs. Patent Mistakes: Unmasking the Unseen Chapter 3. Seeing the Bigger Picture: From Situational Blindness to Operational Clarity Chapter 4. Mistake #1: Poor Reservation Management Chapter 5. Mistake #2: Slow Service & Kitchen Delays Chapter 6. Mistake #3: Poor Seating Optimization Chapter 7. Mistake #4: Poor Waitlist Management Chapter 8. Mistake #5: Poor Menu Presentation Chapter 9. Staff Training and Customer Service Chapter 10. The Importance of Embracing Technology for Long-Term Success Chapter 11. How to Implement Technology Solutions in Your Restaurant Chapter 12. Social Media, Reputation Management, Data Security and Tech Training

Struggling to keep your customers coming back? Finding it tough to stand out in a crowded market? Or maybe you feel like your team just isn't delivering the kind of service that turns one-time buyers into loyal advocates? If these challenges sound familiar, you're not alone. And more importantly, we’ve got the solution for you. Introducing 'Serve Like a Boss: Crush it in the Post-COVID Economy by Mastering the Lost Art of Customer Service,' the essential book written by Donovan Garett that addresses these exact pain points head-on and gives you the tools to transform your business. This book dives deep into the strategies and skills you need to elevate your customer service to new heights. Let's give you a sneak peek into the journey we'll take you on, chapter by chapter: Chapter 1: The Technology Paradox - tackles how the pandemic forever changed the game of customer service and what you must do to adapt and thrive in this new landscape. Chapter 2: Develop a Customer-Centric Mindset - reveals how to build a customer-centric culture that makes your business unforgettable and turns satisfied customers into raving fans. Chapter 3: View Profitability Through the Lens of Customer Service - walks you through mapping out your customer journey to find every opportunity to exceed their expectations and create lasting impressions. Chapter 4: Understand Your Ideal Customer - teaches you the art of empathy and how to connect with your customers on a deeper level to create experiences that resonate. Chapter 5: Leverage Buyer Personas and Customer Feedback - explains and dives into exactly how to use buyer personas and customer feedback, showing you how to refine your products and services to truly meet your audience's needs. Chapter 6: Why is Good Help So Hard to Find? - not surprisingly, answers the age-old question, 'Why is good help so hard to find?' and offers solutions to build a team that’s as committed to customer excellence as you are. Chapter 7: Train Your Customers to be Customer-Centric - focuses on the training approach and resources to give your team what they need to be customer-centric, teaching them the skills to not just meet but exceed customer expectations every single day. Chapter 8: Customer-Centric Leadership - explores how to lead your team with empathy and vision, creating a culture where customer satisfaction is at the core of every decision. Chapter 9: Manage Resistance and Create a Culture of Innovation - covers how to overcome your team’s resistance to change and building a culture of innovation that keeps your business adaptable, agile, and ahead of the curve. Finally, in Chapter 10: Build a Legacy of Customer-Centricity - we tie it all together by showing you how to build a lasting legacy of customer-centricity, ensuring your business grows and thrives in a way that makes it truly stand out in the post-COVID world. 'Serve Like a Boss' isn’t just another book—it’s your roadmap to overcoming the biggest challenges in customer service and turning them into opportunities for growth. It’s about creating unforgettable experiences that turn customers into loyal ambassadors for your brand. If you’re ready to crush it in the post-COVID economy and master the lost art of customer service, then this book is for you. Sit back, relax, and get ready to transform your business from the inside out. Table of Contents: SECTION 1: Understanding The Customer-Centric Business Model Chapter 1: The Technology Paradox Chapter 2: Develop a Customer-Centric Mindset Chapter 3: View Profitability Through the Lens of Customer Service Chapter 4: Understand Your Ideal Customer Chapter 5: Leverage Buyer Personas and Customer Feedback SECTION 2: Creating a Customer-Centric Culture Chapter 6: Why is Good Help So Hard To Find? Chapter 7: Train Your Employees to be Customer-Centric Chapter 8: Customer-Centric Leadership and Culture Chapter 9: Manage Resistance & Create a Culture of Innovation Chapter 10: Build a Legacy of Customer-Centricity TOPICS COVERED: Customer-Centric Business Model, Human Interaction, Personalized Experiences, Customer Service, Brand Reputation, Brand Advocacy, Ideal Customer, Buyer Personas, Customer Feedback, Customer-Centric Culture, Employee Training, Leadership Influence, Innovation, Resistance to Change, Long-Term Vision, Business Success, Legacy Building, Exceptional Customer Service, Competitive Marketplace, Entrepreneurship, Business Communication

A complete roadmap to a revolution in business excellence founded on innovation Author and successful innovator Nicholas Webb believes we need a revolution in business excellence founded on innovation. In The Innovation Playbook, you will learn why innovations fail, the five rules of customer connectivity, the power of "real open" innovation and customer co-creation, the secret formula for reducing product and market risk, the magic of Future-casting, and so much more. Includes an abundance of anecdotes and examples of successful-and unsuccessful-innovation Shares the 56 ways in which innovations fail Learn the success secrets of "Innovation Superstars" Reduce innovation failure and build speed to market Includes online training a ($150.00 value) that will help you put the theory into practice, The Innovation Playbook will prepare you to get your CIS Certification, as well as to implement a successful innovation culture in corporate life.

Take control of your personal brand and become a person of influence today. Everyone has a personal brand. You have a personal brand with the people you work with, the people you love, the people who serve you your morning coffee and the people who you greet on your morning commute. Every single interaction we have builds a picture of who we are as a person - a personal brand. But what that personal brand looks like depends on whether or not you're willing to take control of your own narrative, or allow other people to write it for you. Written by Amelia Sordell, founder of one of the world's leading personal branding agencies, The Personal Branding Playbook: Turn your personality into your competitive advantage reveals the strategy and tactics Amelia used to build a reach of over 100 million people and a 100% inbound model. This tactical guidebook will first show you how to take control of your personal brand and build an entirely authentic reputation that drive real results. It's strategic take on leveraging your personality to win great clients, attract awesome opportunities and accelerate your personal and professional growth. The Personal Branding Playbook draws on Amelia's real life experience to show how you to: Craft your story. Design your personal brand strategy. Share your story with the world online. Build a community of loyal fans, not followers. Drive inbound leads, opportunities and introductions. Position you as the option, not just an option in your market. Engaging, practical and refreshingly honest, The Personal Branding Playbook: Turn your personality into your competitive advantage is packed with real failures, successes, lessons and strategies from the author, Amelia Sordell's life. This book is the ultimate guide to helping CEOs to freelancers and students leverage their unique personality to gain advantage, and become a person of influence.

An examination of what algorithmic polarization means for society and how conservative elites use media literacy tactics to spread propaganda The Propagandists’ Playbook peels back the layers of the right-wing media manipulation machine to reveal why its strategies are so effective and pervasive, while also humanizing the people whose worldviews and media practices conservatism embodies. Based on interviews and ethnographic observations of two Republican groups over the course of the 2018 Virginia gubernatorial race—including the author’s firsthand experience of the 2017 Unite the Right rally—the book considers how Google algorithms, YouTube playlists, pundits, and politicians can manipulate audiences, reaffirm beliefs, and expose audiences to more extremist ideas, blurring the lines between reality and fiction. Francesca Tripodi argues that conservatives who embody the Christian worldview give authoritative weight to original texts and interrogate the media using the same tools taught to them in Bible study—for example, using Google to “fact check” the news. The result of this practice, tied to conservative marketing tactics, is more than a reaffirmation of existing beliefs: it is a radicalization of content and a changing of narratives adopted by the media. Tripodi also demonstrates the pervasiveness of white supremacy in the conservative media ecosystem, as well as its mainstream appeal, scope, and spread.

Are you ready for some football? In this enemies-to-lovers romance, Jamie Gray has come to Texas for a fresh start not to find husband number two. Especially a player. Football and Cowboys, Love and War! In the state of Texas where football is king, billionaire pro wide receiver Cody Landry’s world collides with Jamie Gray's strong defensive resolve to keep her distance from the gridiron's charm. Scarred by her ex-husband's infidelity, Jamie seeks solace far from the end zone, only to find herself ensnared in a game of affection spun by not one, but two players competing for her heart. As Jamie's past threatens to take out her newfound peace, Cody emerges as her number one fan, offering more than protection—a love that defies the glitz and glamour of fame and fortune. In a battle of hearts, loyalty, and second chances, they'll navigate the rugged terrain of romance. And as the final whistle blows, they'll discover that sometimes, the greatest victories come when the odds of winning are the lowest. Fans of Janice Whiteaker, Vicki Lewis Thompson, Odessa Alba and Kimberly Krey will enjoy The Kissing Oaks Billionaire Brothers.

Eight weeks is only the beginning… The moment Leila Amis meets her gorgeous new boss, top Miami Realtor Nicolas Adrian, she’s headed down a road of no return. When their explosive attraction culminates in a night of intense passion, she proposes a brief fling that must end when Nick leaves town in just eight weeks. But on the eve of his departure, he turns the tables…and their clandestine affair ends in bitter regret. A year later, Nick still feels the pain of Leila’s rejection after he asked her to move to Manhattan with him, only to have her vanish from his life. Now he’s back with an irresistible offer in the magical city where Leila runs her own boutique real estate agency. As they give in to long-suppressed desire, Nick’s plan to win her back is threatened by a professional rivalry. With even more at stake this time around, can he seal the deal and make Leila his forever?

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.

_____________________________ The Sunday Times no. 1 bestselling follow-up to 18th Abduction Christmas is coming, but crime never stops for the Women's Murder Club. Sergeant Lindsay Boxer is looking forward to spending time with her family over the holidays. But when she receives a tip-off that the biggest heist ever to hit San Francisco is being planned for Christmas Day, everything changes. The architect of the ambitious attack unleashes chaos across the city, laying traps and false alarms to distract Lindsay and the SFPD from his ultimate goal. As time runs out, will Lindsay be able to save the people of San Francisco from a Christmas they'd never forget? _____________________________

NEW YORK TIMES BESTSELLER Three signs you need this book: 1) Chicken fingers qualify as adventurous. (Hey, they’re not nuggets.) 2) You live in fear of the white stuff touching the green stuff. 3) Family dinner? What’s family dinner? When Jenny Rosenstrach’s kids were little, her dinner rotation looked like this: Pasta, Pizza, Pasta, Burgers, Pasta. It made her crazy—not only because of the mind-numbing repetition, but because she loved to cook and missed her prekid, ketchup-free dinners. Her solution? A family adventure: She and her husband, Andy, would cook thirty new dishes in a single month—and her kids would try them all. Was it nuts for two working parents to take on this challenge? Yes. But did it transform family dinner from stressful grind to happy ritual? Completely. Here, Rosenstrach—creator of the beloved blog and book Dinner: A Love Story—shares her story, offering weekly meal plans, tons of organizing tips, and eighty-plus super-simple, kid-vetted recipes. Stuck in a rut? Ready to reboot dinner? Whether you’ve never turned on a stove or you’re just starved for inspiration, this book is your secret weapon. Praise for Dinner: The Playbook “Your hard-to-please crew will wolf down these inventive ways to introduce ‘fancy’ foods. Jenny Rosenstrach created them for her family, and she swears you’ll be shocked by the clean plates. . . . Dinner: The Playbook mixes ‘You can do this’ inspiration, practical planning, and easy recipes [with] hard-earned wisdom for getting a kid-pleasing meal on the table, night after night.”—Redbook “The master of simple, low-stress cooking. You might know her from her blog, Dinner, A Love Story; her new book, Dinner: The Playbook, is full of the same secret strategies for busy women.”—Glamour “Families and novice cooks who accept Rosenstrach’s challenge will definitely find a few ‘keepers’ here.”—Library Journal “Jenny Rosenstrach has truly mastered the art of the happy family dinner. This is the most sensible advice on cooking for kids I’ve ever seen: no gimmicks, no tricks, just practical advice for working parents. I wish this book had been around when my son was small.”—Ruth Reichl “This book is for anyone who loves the promise of a home-cooked dinner but gets bogged down by the day-to-day reality of it: picky kids, picky spouses, the extinction of the nine-to-five workday, and the pressure—oh, the pressure—to get it on the table before everyone collapses into a hangry (hungry + angry) meltdown. Which is to say that this book is for me, me, me. And I bet it’s for you too.”—Deb Perelman, author of The Smitten Kitchen Cookbook “Well, Jenny Rosenstrach, on the behalf of my whole family, thanks for the most practical—and yet still inspired—cookbook on our shelf. You are singularly responsible for my return to the kitchen.”—Kelly Corrigan, author of Glitter and Glue “Jenny Rosenstrach is warm, wise and a genius when it comes to dinners.”—Joanna Goddard, blogger, A Cup of Jo