Solutions Focus Practice is transforming coaching, consulting and leadership in organisations all over the world. A powerful yet simple approach to positive change, a solutions focus approach to people problems explores what works in a given situation and aims do more of it. The Solutions Focus is the definitive guide to this revolutionary yet practical alternative to conventional wisdom. It demonstrates how the unique SIMPLE method of working sidesteps the search for the causes of trouble and heads directly for the solution. Today national solutions focus associations around the world from Sweden to Australia, base their training on the methods explained here. Solutions focus is in widespread use by consultants, coaches, facilitators and managers. It can be applied at one-to-one, group or organisational levels. Applications include health and wellbeing, sales and negotiation, team building and leadership, performance management, organisational strategy and even peace-building and climate resilience. This long-awaited new edition of The Solutions Focus is fully revised and updated for today's executive, career and life coaches. Including the transformative OSKAR coaching framework, one of the most used throughout the coaching world. Revisions to this acclaimed book include updates throughout to position it in the contemporary landscape. Next generation developments are fully covered including new research on embodiment and experience, the role of hosting rather than directing, and the importance of detail. New case studies from around the world including Nestle, Kraft, Tate and Canon continue the book's legacy of learning from real cases by looking closely at what happens and how it works. Finally, new material exploring improvisation and co-constructed stories completes the update and will ensure this book remains the leader in its field for generations to come.

The authoritative classic--revised and updated for today's Six Sigma practitioners Whether you want to further your Six Sigma training to achieve a Black or Green Belt or you are totally new to the quality-management strategy, you need reliable guidance. The Six Sigma Handbook, Third Edition shows you, step by step, how to integrate this profitable approach into your company's culture. Co-written by an award-winning contributor to the practice of quality management and a successful Six Sigma trainer, this hands-on guide features: Cutting-edge, Lean Six Sigma concepts integrated throughout Completely revised material focused on project objectives Updated and expanded problem-solving examples using Excel and Minitab A streamlined format that puts proven practices at your fingertips The Six Sigma Handbook, Third Edition is the only comprehensive reference you need to make Six Sigma work for your company. The book explains how to organize for Six Sigma, how to use customer requirements to drive strategy and operations, how to carry out successful project management, and more. Learn all the management responsibilities and actions necessary for a successful deployment, as well as how to: Dramatically improve products and processes using DMAIC and DMADV Use Design for Six Sigma to create innovative products and processes Incorporate lean, problem-solving, and statistical techniques within the Six Sigma methodology Avoid common pitfalls during implementation Six Sigma has evolved with the changing global economy, and The Six Sigma Handbook, Third Edition is your key to ensuring that your company realizes significant gains in quality, productivity, and sales in today's business climate.

Master IT Project Management This practical, up-to-date guide explains how to successfully manage an IT project and prepare for CompTIA Project+ certification. IT Project Management: On Track from Start to Finish, Third Edition walks you through each step of the IT project management process, covering critical strategies for on-time and within-budget projects. You'll get proven methods for initiating a project, selecting qualified team members, conferring with management, establishing communication, setting realistic timetables, tracking costs, and closing a project. Learn how to: Define project requirements and create the project charter Create a feasibility study and establish project priority Determine strategy and obtain management approval Manage project scope and determine project expenses Build the project management plan Organize and lead a project team Track progress and calculate the Cost Performance Index (CPI) Implement changes to the project plan Perform continuous quality management Complete the project and assess deliverables On the CD: CompTIA Project+ practice exam Project management video training from the author Ready-to-use templates and worksheets Complete e-book Joseph Phillips, PMP, CompTIA Project+, is the Director of Education for Project Seminars. He is the author of PMP Project Management Professional Study Guide, Second Edition; CAPM/PMP Project Management Certification All-in-One Exam Guide, Second Edition; CBAP Certified Business Analysis Professional All-in-One Exam Guide; and PgMP Program Management Professional All-in-One Exam Guide.

Now revised and updated—the landmark patient safety primer written by the world’s leading authorities Medical errors are the unfortunate byproduct of an increasingly complex healthcare system. Now more than ever, keeping patients safe takes well-trained caregivers, relevant insights from a range of industries, additional investment—and a groundbreaking text like Understanding Patient Safety. Understanding Patient Safety is “must read” for those seeking to master the clinical, organizational, and systems issues of patient safety. In this bestselling primer, patient safety pioneer Robert Wachter and Kiran Gupta put all the essential tools and principles at your fingertips. Engaging and accessible, the book is filled with high-yield cases, analyses, tables, graphics, along with key points and references—all designed to help you optimize quality and safety. Understanding Patient Safety begins with an introduction to patient safety and medical errors. Its second section surveys specific types of medical errors, including those related to surgery, medications, diagnosis, transition and handoff, and infections. The third section covers proven solutions, from establishing reporting systems, to creating a culture of safety. The third edition reflects pivotal new developments in the field, including major updates in diagnostic errors, information technology and patient safety, ambulatory safety, and clinician burnout. Features: •Coverage of human factors and errors at the person-machine interface •Review of workplace issues, including supporting caregivers after major errors •How to organize an effective safety program •Coordination of patient education and training •Overview of the malpractice system •Discussion of the patient’s role

Get comprehensive coverage of fiber optics, next generation SONET architecture, deployment, equipment, and services with this practical guide. Including details on SDH, advanced payload pointers, ring configuration, customer and carrier advantages, and more, this book thoroughly explains this emerging method of high speed data transmission.

The third edition of this student-oriented text features new sections on qualitative features and vibrations. There group projects at the end of each chapter, technical writing exercises, as well as a new dedicated website.

*New applications-driven sections have been added to the chapter on linear second-order equations. *The chapter regarding the introduction to systems and phase plane analysis has been reorganized and modernized to better facilitate student understanding of the material. *More material on dynamical systems has been added. *A new section on the phase line has been added to the beginning of the text. *Group Projects relating to the material covered appear at the end of each chapter. *Revised exercise sets provide fresh material for instructors who have used the text before. *Updated Interactive Differential Equations CD is keyed specifically to the text, and included free with every book. *An updated Instructors MAPLE Manual, tied to development of the text, with suggestions on incorporating MAPLE into the courses, and including sample worksheets for labs, is available. *The texts also allow optional use of Computer Algebra Systems, with many exercises and projects included to let students use software to solve interesting and realistic problems and exercises. *Necessary proofs in a conceptual presentation are always included, but may be skipped, allowing flexibility in the level of c