The bestselling guide to Toyota’s legendary philosophy and production system—updated with important new frameworks for driving innovation and quality in your business One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today. Multiple Shingo Award–winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota’s world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include: Completely revised data and updated information about Toyota’s approach to competitiveness in the new world of mobility and smart technology Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way A fresh approach to leadership models The brain science and skills for learning to think scientifically How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy Organized into thematic sections covering the various aspects of the Toyota Way—including Philosophy, Processes, People, and Problem Solving—this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage. With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.

The bestselling guide to Toyota’s legendary philosophy and production system—updated with important new frameworks for driving innovation and quality in your business One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today. Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota’s world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include: Completely revised data and updated information about Toyota’s approach to competitiveness in the new world of mobility and smart technology Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way A fresh approach to leadership models The brain science and skills for learning to think scientifically How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy Organized into thematic sections covering the various aspects of the Toyota Way—including Philosophy, Processes, People, and Problem Solving—this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage. With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.

* Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes. By reading this summary, you will discover how Toyota became a world leader in the automotive industry and the lessons your own company can learn from it. You will also discover that : Toyota's success is based, first and foremost, on a long-term philosophy and vision; To succeed, Toyota relies on its human capital; By avoiding inventory, Toyota significantly increases its productivity; It is the problems and anomalies that allow Toyota to constantly progress; The Toyota model can be adapted to any company, whether industrial or service. Toyota, the most profitable manufacturer in the automotive industry defies the laws of the industry. The company offers reliable and affordable cars without sacrificing quality, wages or even environmental standards. This is true no matter where it sets up its plants, including in France or the United States, where labor costs are not particularly cheap. The secret lies in Toyota's philosophy, which in practice translates into a Lean production system, the Toyota Production System (TPS). *Buy now the summary of this book for the modest price of a cup of coffee!

From the basics to advanced skills, the Technical Writing Process is your comprehensive guide to the art and science of crafting technical documentation. With eight core steps—Plan, Design, Write, Edit, Review, Translate, Publish, and Manage—this guide integrates both classical writing principles and the transformative potential of modern tools like AI. This book is more than a guide; it's an invitation to embrace the art of writing instructions with the mentorship of our experienced technical writers. Whether you’re a novice writer or an industry stalwart aiming to refine your technical communication skills, this book offers a blend of tried-and-true methods with the power of new-age tools. AI, as a significant element of the modern toolkit, receives special attention, helping readers stay ahead of the curve. Features Insights from industry experts around the world Real-world case studies and examples Comprehensive chapters on techniques and concepts Downloadable templates* to support each step in the process *For exclusive discounts on our premium content, use the coupon code in this book. About the Authors Our writing team, composed of top-notch technical writers, translation experts, and technical documentation managers from around the world, has pooled their experience and insights to help you succeed in your technical writing career. Praise for the First Edition “Every aspiring author / tech writer in college should have this book.” Steve Ballard, Manager, Enterprise Content Solutions “This is exactly the sort of guide I wish I had when I first started tech writing.” Sharon Witheriff, Technical Writer “The Technical Writing Process is a practical toolkit that demystifies the art of technical writing with useful templates to help you succeed quickly and smartly.” Richard Kidd, General Manager “Aspiring writers throughout the enterprise will find this to be a solid resource as they try to figure out how they should go about documenting something. It's logically laid out, not too heavy on jargon, and uses good diagrams and illustrations.” Duane Green, Sr. Director of Content Strategy Solutions “I think this pragmatic approach is excellent and fills a desperate need in the tech writing world. Many a point raised will have the older hands nodding sagely and the younger people remembering the advice when they first run into those issues.” Dr Charlotte Nash-Stewart, Engineer, Author, and Technical Writer “This is a well-written, comprehensive and practical guide for technical writers. It is packed full of great information and is very easy to read. I particularly like the ‘Insights,’ ‘What does that mean?’ and ‘Tips’ callouts which appear throughout the book.” Sue Geercke, Director Technical Communications “Technical Writing Process explores the essential elements any technical writer should consider when tackling their next assignment. The book systematically guides the reader through an intuitive, yet effective, methodology that spans everything from Planning to Publishing.’ Shay Withnell, Product Marketing Manager “Technical Writing Process is the professionalisation of the technical writing discipline. It rightly considers the holistic context for a technical document and provides a comprehensive cookbook for getting it right within an organisation. The insights, examples and templates are perfect and pragmatic. The definitive standard in technical writing.” Rami Banna, Product Lead “This book serves as a great reference to someone tasked with the technical writing aspect of a project. It would have saved me much heartache and a considerable amount of time if I had this information at the start of my project.” Keo Phetsaya, Technical Sales Manager

Round out your technical engineering abilities with the business know-how you need to succeed Technical competency, the "hard side" of engineering and other technical professions, is necessary but not sufficient for success in business. Young engineers must also develop nontechnical or "soft-side" competencies like communication, marketing, ethics, business accounting, and law and management in order to fully realize their potential in the workplace. This updated edition of Engineering Your Future is the go-to resource on the nontechnical aspects of professional practice for engineering students and young technical professionals alike. The content is explicitly linked to current efforts in the reform of engineering education including ABET's Engineering Criteria 2000, ASCE's Body of Knowledge, and those being undertaken by AAEE, AIChE and ASME. The book treats essential nontechnical topics you'll encounter in your career, like self-management, interpersonal relationships, teamwork, project and total quality management, design, construction, manufacturing, engineering economics, organizational structures, business accounting, and much more. Features new to this revised edition include: A stronger emphasis on management and leadership A focus on personal growth and developing relationships Expanded treatment of project management Coverage of how to develop a quality culture and ways to encourage creative and innovative thinking A discussion of how the results of design, the root of engineering, come to fruition in constructing and manufacturing, the fruit of engineering New information on accounting principles that can be used in your career-long financial planning An in-depth treatment of how engineering students and young practitioners can and should anticipate, participate in, and ultimately effect change If you're a student or young practitioner starting your engineering career, Engineering Your Future is essential reading.

This book provides a holistic and practical approach to Japanese concepts of lean management throughout the business value chain. It explains principles like Kaizen, Kata or Keiretsu in a pragmatic and logical way with many industry examples and case studies. The authors describe comprehensively how lean management enables companies to concentrate on value-adding activities and processes to achieve a long-term, sustainable competitive advantage. Moreover, the book shows how lean management principles are ultimately applied in industries like aviation, civil engineering, automotive, healthcare, education and other industries.

In an environment of diminishing resources, growing enrollment, and increasing expectations of accountability, Lean Higher Education: Increasing the Value and Performance of University Processes, Second Edition provides the understanding and the tools required to return education to the consumers it was designed to serve – the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution, regardless of size or mission. Using straightforward language, relevant examples, and step-by-step guidelines for introducing Lean interventions, this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities and provides proven methods for uncovering and eliminating activities that overburden staff yet contribute little or no added value to stakeholders. Complete with standardized methods for correctly diagnosing workplace problems and implementing appropriate solutions, this valuable reference arms you with the understanding and the tools to effectively balance the needs of all stakeholders. By implementing the Lean practices covered in these pages, your school will be better positioned to provide higher quality education, at reduced costs, with efficient processes that instill pride, maximize value, and respect the long-term interests of your students, faculty, and staff. This second edition contains a substantial update with expanded material and reflects the significant growth of LHE practices in colleges and universities worldwide. Because of advances in best practices, as well as some modest research-based evidence, this second edition includes many enhancements that provide particular value to LHE practitioners and higher education (HE) leaders. Since the initial publication of Lean Higher Education in 2010, the challenges of cost and affordability, competition for students and faculty, and calls for efficiency and accountability have only continued to grow, requiring colleges and universities to pursue more radical and transformative change to ensure their success. This new edition provides a model for change based on more than 50 years of application in business and industry and almost 20 years in HE. It provides the information and evidence demanded by HE leadership to understand and embrace LHE as well as best practices processes and tools for implementing LHE in targeted areas or institution-wide. This book provides a conceptual framework for redesigning any university process, such as admitting students, paying a bill, hiring faculty, or processing a donor gift, in a way that delights the beneficiary of that process, respects the employees who support the process, and reduce the cost of the process. A free companion guide to this book is available here: https://cabaa139-7c62-47ae-af03-e18f51efab1c.filesusr.com/ugd/f5359d_a064ca39f666408f851ffd282eb9a0a7.pdf The goal of this companion guide is to help you get the most out of your reading of Lean Higher Education. The guide is designed to support your deeper understanding and application of LHE whether you are reading the book (a) from cover to cover or select chapters; (b) reading it alone, as a member of a workplace reading group, or as a student in a classroom; (c) facilitating discussions of the chapters in the book; or (d) seeking guidance as you begin your own personal Lean Higher Education journey.

It has been argued that the reason seventy percent of all IT projects fail is due to lack of a formal system for guiding and monitoring IT decisions. Organisations having explicit IT governance systems are generally twice as successful as those with poor governance, given the same strategic objectives, but implementing IT governance can be difficult. In this book, Dr. Ogland looks at the public sector and argues that the implementation of IT governance has to be done through bootstrapping. The bootstrap algorithm (BA) is a time-tested approach that is known to work, but it is an approach that breaks with much of the logic of the public sector bureaucracy and is expected to be met with resistance. By analysing patterns in a study of trying to convince a Norwegian public sector organisation to implement IT governance through the use of the BA, the book is able to provide rich insights on what causes failure and how to make the implementation process succeed.

'A realistic approach to positive thinking' Sunday Times Do you want to be better at pursuing goals, grasping opportunities and facing set-backs? Do you want to FLOURISH? Psychologist Maureen Gaffney believes that in an increasingly uncertain world it is not only possible for us to flourish but essential that we take steps to do so. In Flourishing she shows you how to: Achieve a deeper sense of well-being, meaning and purpose Use adversity as a positive turning point Train your mind to pay attention Master your emotions and focus on your goals This gripping, stimulating and inspiring book will help you change your life for the better. Get ready to flourish!

Resourceful companies today must successfully manage the entire supply flow, from the sources of the firm, through the value-added processes of the firm, and on to the customers of the firm. The fourteenth Global Edition of Operations and Supply Chain Management provides well-balanced coverage of managing people and applying sophisticated technology to operations and supply chain management.