“The premiere writer of management textbooks has sifted through the research to extract the truths every manager should know. This book is an antidote for the unsupported opinions handed out in many popular management books.” Kenneth W. Thomas, Professor of Management, Naval Postgraduate School, Monterey, California, author ofIntrinsic Motivation at Work “A prolific scholar and writer, Robbins cuts through the research and theory to deliver immediately useful and essential insights for the effective management of people.” Eric G. Stephan, Professor Organizational Leadership & Strategy, Marriott School of Management, Brigham Young University You can succeed brilliantly as a leader and overcome the “killer” problems faced by every manager! " The truth about building winning teams and designing high-productivity jobs " The truth about why “happy” employees aren’t always more productive " The (surprising) truth about what behaviors you really want to reward This book reveals 53 Proven Principles for handling virtually every management challenge The Truth About Managing Peopleoffers real solutions for the make-or-break problems faced by every manager. You'll discover: how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too litt≤ how to improve your hiring and employee evaluations; how to heal "layoff survivor sickness"; even how to learn charisma. This isn't someone's opinion; it's a definitive, evidence-based guide to effective management: a set of bedrock principles you can rely on throughout your entire management career.

In Leading at a Higher Level , Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life. In Helping People Win at Work , WD-40 Company President/CEO Garry Ridge reveals how his company has used Blanchard's techniques to "Partner for Performance" with every employee, and achieve unprecedented levels of employee engagement and commitment. Ridge introduces WD-40's performance review system, explaining its goals, its features, and the cultural changes it required. Next, Ridge shares his "leadership point of view": what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation came from. Finally, in Part IV, Ken Blanchard explains why WD-40's Partnering for Performance program works so well and how it can work for you, too. This book isn't about cheerleading: it's about transforming performance review one step at a time and reaping record-breaking results!

People skills are the key to success, yet they all depend on one fundamental insight: nobody knows for sure what you are thinking or feeling - they can respond only to your behaviour. Getting the best from others, therefore, means monitoring and modifying how you behave. This key principle should boost your effectiveness in the boardroom. From acting assertively and asking questions to brainstorming, coaching and fostering diversity, this text seeks to offer the tools for readers to transform their relationships with colleagues and get what they want at work. It now includes a diagnostic People Skills quiz to focus readers' thinking on the best places to start.

With practical guidelines to help you develop your staff, this book is ideal for busy managers who don't have human resources support. Key content includes - why development matters, on-the-job coaching, mentoring, developing a formal training method, conducting a training session, and assessing on-going effectiveness.

Good communication skills are vital in today's workplace. Whether you need to keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting, sounding the part is key. Improve Your Communication Skills shows you how to improve your conversations and build rapport with colleagues, hold interviews and staff appraisals, learn the skills of persuasion, give effective presentations, write emails, letters and reports and write for the web.