This textbook is a concise guide to help current and future managers become better leaders. By virtue of their organizational position, managers have “position” power over some members of their organization. They can hire and fire, sanction a bonus or promotion, and assign both desirable and undesirable tasks. However, managers who are great leaders have an additional source of power that is not related to their official position within the organization. Great leaders influence people through “personal” power—their knowledge and behavior. The system of leadership communication introduced in this book is designed to increase your own personal power.

The second half of the twentieth century witnessed the emergence of the most complex global organizations ever known. Taking a complexity theory perspective, this book explores the key factor that sustains them: leadership. The book examines how leadership is currently understood primarily from a systems based perspective, as an attribute of the individual, the leadership role being to articulate values, missions and visions and then persuade others to adhere to them. It argues for a new view of ethics as co-created through identity and difference, representing the end of 'business ethics' as we know it today. Areas considered include: risk and conflict spontaneity and motivation. In the past we have focused on the choices of individual leaders. In today's highly complex organizations we are now coming to understand the nature of leadership as self-organizing and, as such, closely linked to ethics. This means that we can no longer understand ethics simply as centered rational choice in planning and action.

This book focuses on the leadership of practice and, in particular, how to bring about changes which improve practice. It draws on research into a group of early years leaders which followed them for almost three years as they attempted to improve provision in their settings as 'change agents' and 'leaders of practice'. Through exploring their successes and failures, the book builds a picture of what it takes to lead improvements in practice. This book develops four principles of practice that many leaders adopt as they innovate. These principles provide basic guidance about how to bring about improvements in practice and are derived from the real-life attempts of both inexperienced and established leaders to improve the quality of provision. With its strong research methodology and skilled analysis, this book provides an excellent insight into the challenges of leadership for quality provision in early years settings. If you are working as a leader in the early years sector, or aspire to a leadership role in the early years, this book is inspiring and essential reading. Mark Hadfield is Professor in the School of Social Sciences, University of Cardiff, UK. Michael Jopling is Professor in Education at Northumbria University, UK. Martin Needham is Principal Lecturer at Manchester Metropolitan University, UK. This book provides unique insights into Early Years 'practice leadership' and uses research to inform quality improvement. The authors set the scene with a review of policy and its effects on practice leadership, before combining key aspects emerging from their own research and wider theory with practical guidance on how to assess and improve practice leadership and quality Early Years provision. There is a strong focus on the relationships which support and develop inclusion and shared responsibility for creating a culture of change and improvement and include the perspectives of children and parents as equal partners. This book will be of value to all involved in Early Years practice and leadership as well as students at all levels and researchers. Michael Gasper, Early Years Consultant The introduction of a graduate leader has been one of the most significant developments in early years in recent times. This book therefore provides essential reading for all 'leaders' in the early years especially those with Early Years Professional Status or currently undertaking Early Years Teacher Status (0-5). Drawing upon the longitudinal national evaluation of Early Years Professional Status, it provides clear evidence to support those in leadership roles to reflect upon and develop their practice. Most importantly it recognises that there is not one type of leader and that innovation occurs when the graduate leader is able to apply their professional training and experience to a specific setting. Dr Eunice Lumsden, Head of Early Years, The University of Northampton

This collection offers empirical studies and theoretical essays about human communication in everyday life. The writings come from many of the world's leading researchers and cut across academic boundaries, engaging scholars and teachers from such disciplines as communication, sociology, anthropology, linguistics, and education. Chapters emphasize empirical, qualitative studies of people's everyday uses of talk-in-interaction, and they feature work in such areas as sociolinguistics, conversation analysis, discourse analysis, and ethnography. The volume is dedicated to and highlights themes in the work of the late Robert Hopper, an outstanding scholar in communication who pioneered research in Language and Social Interaction (LSI). The contributors examine various features of human interaction (such as laughter, vocal repetition, and hand gestures) occurring naturally within a variety of settings (at a dinner table, a doctor's office, an automotive repair shop, and so forth), whereby interlocutors accomplish aspects of their interpersonal or institutional lives (resolve a disagreement, report bad medical news, negotiate a raise, and more), all of which may relate to larger social issues (including police brutality, human spirituality, death, and optimism). The chapters in this anthology show that social life is largely a communicative accomplishment and that people constitute the social realities experienced every day through small and subtle ways of communicating, carefully orchestrated but commonly taken for granted. In showcasing the diversity of contemporary LSI research, this volume is appropriate for scholars and graduate students in language and social interaction, communication, sociology, research methods, qualitative research methods, discourse analysis, conversation analysis, linguistics, and related areas.

Leading organisations in our contemporary world means grappling with unpredictability, painful pressures and continual conflict, all in the context of an acceleration in the pace of change. We expect the impossible from heroic leaders and they rarely live up to expectations. With countless recommendations, self-help books and new concepts, scholars and management consultants often simplify and dream unrealistically. This book challenges the more orthodox discourse on leadership and presents a way of thinking about leadership that pays closer attention to experience. The contributors in this book, all senior managers or facilitators of leadership development, resist easy solutions, new typologies or unrealistic prescriptions. Writing about their experiences in Denmark, the UK, Israel, Ethiopia, South Africa and beyond, they are less concerned with traits that people can possess and learn, or magical promises of recipes for success, and more with the socio-political process of the interaction between people from which leadership emerges as a theme. We focus on understanding leadership as a practice within which communication, research, imagination and ethical judgements are continuously improvised. So rather than idealising leadership, or reducing it to soothing tools and techniques, we suggest how leaders might become more politically, emotionally and socially savvy. This book is written for academics and practitioners with an interest in the everyday challenges of both individual and group practices of formal and informal leaders in different types of organisations, and is an ideal resource for executives and students on leadership development programmes. We hope this volume will help readers to expand the wisdom found in their own experience and discover for themselves and for others, a greater sense of freedom.

The purpose of this book is to outline the important ideas of cultural intelligence and the steps that must be considered and then practiced to become a culturally intelligent leader. The most important aspect covered within this book is that cultural intelligence is both a strategy and a tool towards cultural competency and proficiency. This book outlines the importance of understanding culture and its impact on organizations, the strategic value of cultural intelligence, and the significance of integrating and practicing cultural intelligence in everyday business life. When all these aspects are properly integrated and applied in the leadership and management process, organizations are more innovative and adaptable to respond to cultural changes.

Many of today’s books on the tools and techniques of leadership and management provide descriptions of long lists for use in decision-making, leading, coaching and project management. This book takes a completely different approach. It contests the claims that the tools and techniques are based on evidence and explains why human activities of leading and managing are simply not amenable to scientific proof and consequently, why long-term futures of organizations are unpredictable. The book undertakes a critical exploration of just what these tools and techniques are about; showing that while they may lead to competent performance they cannot go further to expert performance because expertise involves going beyond rules and procedures. Ralph Stacey investigates the many questions that are thrown up as a result of this new approach. Questions such as: How do we apply this new way of thinking? What are the practical tools and techniques it gives us? What is the role of leaders in an unpredictable world? How does complexity affect the way organizations are structured and function? This book will be relevant to students on courses and modules that deal with leadership, decision-making and organizational development and behaviour as well as professional leaders and managers who want to develop their own understanding and techniques.

When was the last time you reflected on the quality of customer service your school gives to your students? As alternate forms of education become more prominent, public education faces the challenge of losing its best and brightest students to the competition. Competing for Kids is a full-service manual for giving great customer service throughout your school district. By implementing the concepts in this book, public schools can become more appealing and more successful in retaining and attracting students. Competing for Kids teaches: How the best companies use customer service to compete at the highest levelHow these twenty-one business concepts can help public schools better compete with other forms of educationHow to develop a district-wide customer service plan for all staff members working in the public school arena

This work within The SAGE Reference Series on Leadership provides undergraduate students with an authoritative reference resource on political and civic leadership. This 2-volume set focuses on the 100 most important topics, issues, question, and debates specific to politics and civic society. Entries provide students with more detailed information and depth of discussion than typically found in an encyclopedia entry while avoiding much of the jargon, detail and density one might find in a journal article or a research handbook chapter. Key Features Includes entries written by a global panel of renowned experts Offers broad coverage of important, of-the-moment topics related to political and civic leadership, including explorations of the personalities and environments of political leaders, leadership roles in governance and allegiance, citizen activists and civic engagement, political campaigning, urban politics and leadership, public management, ethics in politics, policy development and implementation, executive management of public opinion, political speechmaking and the "bully pulpit," congressional leadership, crisis management, and more Considers the history of political and civic leadership, with examples from the lives of pivotal figures, as well as the institutional settings and processes that lead to both opportunities and constraints unique to the political realm Provides students with more depth than usual encyclopedic entries while avoiding the jargon, detail, and density of more advanced works Features an approachable and clear writing style with appeal to undergraduate researchers and offers a list of further readings after each entry, as well as a detailed index and an online version of the work to maximize accessibility for today′s students

*Silver Winner 2024 Literary Titan Book Awards* *Winner, Best Book in Education, 2023 International Firebird Book Awards* *Silver Winner, 2023 Nonfiction Book Awards* The world is changing quickly, and the way in which we learn and educate others must adapt along with it. With technology at the crux of all learning, leaders must have a strong grasp on how to create and deliver effective learning and training experiences. In Annette Levesque's new guide Elearning Gold: The Ultimate Guide for Leaders, she facilitates leaders and educators as they navigate the challenging world of virtual education and training programs. Levesque, an experienced leader and education expert, offers practical insights and strategies to help you catapult your learning programs to the next level. From building and launching a virtual learning environment to creating effective policies and strategies for operational excellence, this guide is your key to success. The Elearning Gold roadmap takes its readers on a journey of knowledge, focusing on: *Virtual Learning Success Criteria *Digital Age Learning Models, Including Blended Learning *How to Increase Course Completion Rates and Learner Engagement *Building Your Learning Community *What Leaders Need to Know About Learning Management Systems *Managing Academic Misconduct in your Virtual Learning Program *How to Plan Your Virtual World Launch or Update *The Future of AI and Chatbots in Education Relinquish what you thought you knew as an education expert or trainer and embrace this new ideology on how to reach all learners—especially online. These strategies and techniques will help you create elearning systems and content that meet the needs of learners today and also prepares them for tomorrow.