A guide to using positive organizational change to do more with less, from the acclaimed author of The Southwest Airlines Way. Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time—for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her pathbreaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today’s pressure test. By following four organizations on their change journeys, she illustrates how “relational coordination” unfolds in real-world settings. In addition, tools for change guide readers as they learn how to implement this new model in their own workplaces.

A practical guide for building and maintaining high performance business relationships Every business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or customers. It's no wonder then that building and maintaining high performance relationships has emerged as one of the hottest topics in today's hypercompetitive, global business environment. This indispensable guide will help you to understand what high performance relationships are and how they work. Written by a distinguished pioneer in the field, it explains what a high performance business culture populated by a fully engaged workforce looks like. It describes simple, proven strategies and techniques for implementing and sustaining high performance relationships, both internally, within your organizations, and externally. And, it details the many benefits that await business organizations of any size that place greater emphasis on relationship performance management. Offers simple and effective methods for building successful business and organizational relationships Concise and easy to read, this book provides a common language and practice for high performance relationship management and critical change management Arms you with an array of tested-in-the-trenches tools for building robust and sustainable high performance business relationships

Numerous clothing industries face highly dynamic environments, and growth in this environment depends upon both external and internal factors. External factors are represented by aggressive competition and volatile product demand. Internally, the industry must face an increasingly shorter life cycle of the product and the need to innovate both product and organizational development. The competitive advantage of the industry lies in its ability to design a value-creating system based on the management of both external and internal relationships. The successful management of these relationships relies not only on successful customer relationship management but also on effective product supply and demand upkeep. Management and Inter/Intra Organizational Relationships in the Textile and Apparel Industry provides emerging research exploring relevant theoretical frameworks and the latest empirical research underlining the complexity of management applications within the textile industry. Featuring coverage on a broad range of topics such as consumer relationships, cultural identity, and organizational culture, this book is ideally designed for researchers, academicians, professionals, and students working in various disciplines including management, industrial organization, organizational behavior, human resource management, decision science, design science, and information and communication. Moreover, the book will provide insights and support executives and managers of the textile and apparel industry concerned with the ethic design, contamination, and the management relationships with workers, customers, suppliers, the community, and organizational development.

Lean Transformations for Small and Medium Enterprises: Lessons Learned from Italian Businesses summarizes two decades of research, teaching, and practice on lean thinking. Based on quantitative analysis of 100 cases of Lean transformations and 20 in-depth case studies of successfully transformed SMEs, it explains how to undertake lean transformations that lead to operational and financial performance improvement, and uses the Lean Transformation Framework --conceptualized by John Shook at the Lean Enterprise Institute—as a practical approach to design and de-risk the transformation process. SMEs’ leaders wishing to undertake and sustain a lean transformation must: Make a serious and lasting commitment to transform, avoiding the temptation to change course of action; Choose accurately the value streams that require improvement as defined by strategy deployment; Build capabilities to sustain the transformation; Lead by example by going to gemba and creating a culture of respect for people that goes beyond the visible devices and artifacts of Lean tools.

Why too much work and too little time is hurting workers and companies—and how a proven workplace redesign can benefit employees and the bottom line Today's ways of working are not working—even for professionals in "good" jobs. Responding to global competition and pressure from financial markets, companies are asking employees to do more with less, even as new technologies normalize 24/7 job expectations. In Overload, Erin Kelly and Phyllis Moen document how this new intensification of work creates chronic stress, leading to burnout, attrition, and underperformance. "Flexible" work policies and corporate lip service about "work-life balance" don't come close to fixing the problem. But this unhealthy and unsustainable situation can be changed—and Overload shows how. Drawing on five years of research, including hundreds of interviews with employees and managers, Kelly and Moen tell the story of a major experiment that they helped design and implement at a Fortune 500 firm. The company adopted creative and practical work redesigns that gave workers more control over how and where they worked and encouraged managers to evaluate performance in new ways. The result? Employees' health, well-being, and ability to manage their personal and work lives improved, while the company benefited from higher job satisfaction and lower turnover. And, as Kelly and Moen show, such changes can—and should—be made on a wide scale. Complete with advice about ways that employees, managers, and corporate leaders can begin to question and fix one of today's most serious workplace problems, Overload is an inspiring account about how rethinking and redesigning work could transform our lives and companies.

It is easy to be in favor of a government that reflects the will of people you like. It is more difficult to be in favor of a government that reflects the will of people you hate. But this is precisely what democracy requires of us. And one of the most serious threats facing democracy today, in the United States and around the world, is the discomfort that many citizens feel toward this core democratic principle: that even those citizens we think of as evil, deluded, or simply wrong should still be allowed a say in what their own government does. Perhaps the best hope of resolving this tension can be found in the idea of deliberative democracy, which sees a particular form of non-coercive dialogue as an essential component of democratic governance. But in this book, Graham Wright argues that the traditional approach to deliberation through persuasion faces serious challenges that may limit its potential in exactly the situations where the threats to democracy are greatest. Instead, he argues that an alternative method of deliberation based on the process of “integration,” as described by the early 20th-century philosopher Mary Parker Follett, can do a better job of navigating these challenges, and can help us make democratic decisions that better reflect the will of the whole people. Persuasion, Integration, and Deliberative Democracy: The Will of the Whole is a fresh approach to debates about the challenges of democracy, and the value of democratic deliberation. For anyone wanting to understand the dangers facing deeply divided societies, this is an essential read.

Edited by Donna Pendergast and Susanne Garvis, this new edition of Teaching Early Years provides a comprehensive overview of and introduction to educating children from birth to eight years. Structured around the key priorities for early childhood education and care – curriculum, pedagogy, and assessment – this book supports readers to develop and enhance their knowledge and understanding of the essential theory, scholarship, and practical applications. This second edition has been thoroughly revised to reflect the significant innovation and development across the sector, ensuring that coverage of content, the latest research, and references to curricula and professional standards are up to date and relevant to today’s pre- and in-service educators. The new edition includes a greater focus on a number of areas compared to the first edition, including: Sustainability education Health and nutrition Innovative and age-appropriate pedagogies Increased coverage of Aboriginal and Torres Strait Islander perspectives New understandings of the early years learner. Each chapter provides case studies, examples from practice, chapter summaries and reflection questions, encouraging the reader to engage more deeply with the key concepts and learning points. Bringing together leading scholars and practitioners, Teaching Early Years provides the specialist knowledge and preparation required for early years educators, in all learning environments, to deliver exceptional education and care to all children in the early years.

This cutting-edge Research Agenda demonstrates how social network analysis can be used to address problems of social resilience and advance knowledge and policy intervention in the face of the existential crises that threaten our contemporary societies. This title contains one or more Open Access chapters.

This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational coordination. We are witnessing a revolution in people analytics, where data are used to identify and leverage human talent to drive performance outcomes. Today’s workplace is interdependent, however, and individuals drive performance through networks that span department, organization and sector boundaries. This book shares the relational coordination framework, with a validated scalable analytic tool that has been used successfully across dozens of countries and industries to understand, measure and influence networks of relationships in and across organizations, and which can be applied at any level in the private and public sectors worldwide. Graduate students and practitioners in human resource management, health policy and management, organizational behavior, engineering and network analysis will appreciate the methodology and hands-on guidance this book provides, with its focus on identifying, analyzing and building networks of productive interdependence. Online resources include data appendices and statistical commands that can be used to conduct all these analyses in readers’ own organizations.

The world is constantly changing, and during a time of great challenges, our healthcare systems must evolve—moving beyond an illness narrative and toward one that focuses on health and healing. In doing so, our leadership styles must evolve as well. Visionary Leadership in Healthcare informs, expands, and empowers nurse leaders to envision and transform the current healthcare system using an evolved worldview to achieve a global, life-sustaining perspective. Authors and skilled, experienced nurse leaders Holly Wei and Sara Horton-Deutsch model their call to move away from hierarchical leadership to more engaged, open, equitable, inclusive, authentic, and caring leadership styles. Table of Contents Chapter 1: The Evolution of Leadership Theories Chapter 2: Global Perspectives on the Evolution of Nursing Leadership Chapter 3: Transcending Leadership and Redefining Success Chapter 4: Developing Effective Nursing Leadership Skills and Capacity Chapter 5: Nurturing Healthy and Healing Work Environments Chapter 6: Leadership Roles in Promoting a Resilient Workforce Chapter 7: Leadership Roles in Mitigating Organizational Trauma Chapter 8: Nursing Leadership in Planetary and Environmental Health Chapter 9: Quantum Caring Leadership: A new Ontology into Practice Chapter 10: Caring Science Informed Leadership Chapter 11: Promoting Exceptional Patient Experience Though Compassionate Connected Care Chapter 12: Applying Complexity Science in Promoting Community and Population Health Chapter 13: Assembling a Unifying Force: Interprofessional Collaboration to Improve Healthcare Chapter 14: Leadership in Disaster Preparedness and Response Chapter 15: Nursing Leadership in the Global Health Context Chapter 16: Nursing Leadership in Promoting the Use of Evidence Chapter 17: Wisdom Leadership: A Developmental Journey Chapter 18: Diversity, Equity, and Inclusion in Nursing Education and Health Systems Chapter 19: Transforming Health Policy Chapter 20: Nursing Leadership in Social and Political Determinants of Health Chapter 21: Creating a Connected World: A Call to Ethics of Face and Belonging