This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens’ needs and expectations.

Recent research demonstrates that the quality of public institutions are crucial for a number of important environmental, social, economic, and political outcomes, and thereby human well-being. The Quality of Government (QoG) approach directs attention to issues such as impartiality in theexercise of public power, professionalism in public service delivery, effective measures against corruption, and meritocracy instead of patronage and nepotism in the hiring of public sector employees.This handbook offer a comprehensive, state of the art overview of this rapidly expanding research field and also identifies viable avenues for future research. The initial chapters focus on theoretical approaches and debates, and the central question of how QoG can be measured. The remainingchapters examine the wealth of empirical research on how QoG relates to democratization, social cohesion, ethnic diversity, human wellbeing, democratic accountability, economic growth, political legitimacy, environmental sustainability, gender quality, and the outbreak of civil conflicts. Thesechapters bring evidence to bear to examine, for example, questions of the effect of QoG on subjective well-being (i.e. happiness), social trust and inequality. A third set of chapters turns to the perennial issue of which contextual factors and policy approaches, both national, local andinternational, have proven successful (and not so successful) for increasing QoG.The Quality of Government approach both challenges and complements important strands of inquiry in the social sciences. For research about democratization, QoG adds the importance of taking state capacity into account. For economics, the QoG approach shows that in order to produce economicprosperity, markets need to be embedded in institutions with a certain set of qualities. For development studies, QoG emphasizes that issues about corruption are integral to understanding development writ large.

A rich mind nourished with positive thoughts, learning, and encouragement can indeed reap rich rewards, writes dynamic author Valorie Burton as she offers 52 simple but powerful ways to enrich your everyday life and do those things that will bring you the rewards you so richly deserve, such as: • Count Your Blessings • Change Your Ways to Change Your Life • Create a Vision Statement • Mind Your Own Business • Create Your Own Opportunities • Listen to Your Inner Voice

Policy makers across the Middle East and North Africa have for many years articulated plans to integrate their people spatially and economically. Wishing to bring communities together and narrow economic gaps, governments have made large capital investments in transport corridors and “new cities.†? Hoping to provide jobs in places with little economic activity, governments have designated new industrial zones supported by spatially targeted business incentives. Yet the results of these place-based initiatives in MENA are limited. The disparities between capital cities and lagging areas, and between richer and poorer quarters of cities, remain stark. Across much of the region, a fortunate few are connected to opportunity, while many more people are marginal to the formal economy—or live outside it, seemingly forgotten. Why have place-based spatial initiatives in MENA countries largely underdelivered, not yielding more sustainable jobs and growth? Although the challenges are many and vary across the region, this book explains that many of these place-based policies get one thing wrong: they attempt to treat inequity‘s spatial and physical symptoms, not its causes. This book presents the five roots causes of spatial inequity in institutional inefficiencies across MENA—urban regulatory frictions, credentialist education systems, centralized control over local public services, barriers to the spatial mobility of goods and people, and barriers to market entry and lopsided business environments—within cities, within countries, and across national borders

Challenges conventional assumptions about how international rivals form trusting relationships.

This is an open access title available under the terms of a CC BY-NC-ND 4.0 licence. It is free to read at Oxford Scholarship Online and offered as a free PDF download from OUP and selected open access locations. Governments play a major role in the development process, and constantly introduce reforms and policies to achieve developmental objectives. Many of these interventions have limited impact, however; schools get built but children don't learn, IT systems are introduced but not used, plans are written but not implemented. These achievement deficiencies reveal gaps in capabilities, and weaknesses in the process of building state capability. This book addresses these weaknesses and gaps. It starts by providing evidence of the capability shortfalls that currently exist in many countries, showing that many governments lack basic capacities even after decades of reforms and capacity building efforts. The book then analyses this evidence, identifying capability traps that hold many governments back - particularly related to isomorphic mimicry (where governments copy best practice solutions from other countries that make them look more capable even if they are not more capable) and premature load bearing (where governments adopt new mechanisms that they cannot actually make work, given weak extant capacities). The book then describes a process that governments can use to escape these capability traps. Called PDIA (problem driven iterative adaptation), this process empowers people working in governments to find and fit solutions to the problems they face. The discussion about this process is structured in a practical manner so that readers can actually apply tools and ideas to the capability challenges they face in their own contexts. These applications will help readers devise policies and reforms that have more impact than those of the past.

Whether understood as a long-run historical process or an intentional political project, international development transforms not only societies and economies but also key ideas about how the world works and how problems should be solved. In this compelling book, Michael Woolcock demonstrates that achieving peace and prosperity for all is supremely contingent and often contentious: the means and ends of development are often perceived as alien, unjust, and disruptive, its benefits and costs unequally borne. Many development challenges are not technical problems amenable to an expert’s solution, but require extensive deliberation to find and fit context-specific responses. Woolcock insists that it is each generation’s challenge to find shared, legitimate, and durable solutions to the moral imperative to reduce human suffering while simultaneously redressing the challenges that development success (let alone failure) inexorably brings. This skillful guide will be essential reading for students and practitioners working in this complex field, and for anyone seeking to help “make the world a better place.”

Community Based Water Management and Social Capitalprovides scientific understanding of community based water management and how to secure responsible management to satisfy quality and quantity requirements. It shows how community based water management can be synchronized with public water service, by introducing the most recent field experiments and theoretical studies in economics, social science, engineering, and regional planning which include game theory, microeconomics, econometric, statistics, social network analysis, social choice, and micro finance. Community Based Water Management and Social Capital presents field experiments and theoretical studies in economics, social science, engineering, and regional planning to investigate important questions: what motivates people involve in voluntary water management what is the effect of participatory approach in water management how does social capital work in the voluntary actions what are key factors for effective governance for water management with diverse actors - local people, enterprise, and government; what is necessary for proper water allocation; vi) how to synchronize public water service with community based water management. The book provides students, researchers, practitioners and governments with a comprehensive account of the current situation and perspectives on voluntary water management. It delivers a new scientific understanding on sustainable water management schemes and appropriate institutional social structures to secure inalienable rights to access to water. Author: Kiyoshi Kobayashi, Kyoto University, Japan, Ibnu Syabri Institute of Technology Bandung, Indonesia, Ismu Rini Dwi Ari, Brawijaya University, East Java, Hayeong Jeong, Isabel C Escobar, Andrea Schaefer.

That the publics of Western democracies are becoming increasingly disenchanted with their political institutions is part of the conventional wisdom in Political Science. This trend is often equated with the expectation that all forms of political attachment and participation show similar patterns of decline. Based on empirical underpinnings derived from a range of original and sophisticated comparative analyses from Europe and beyond, this collection shows that no such universal pattern of decline exists. Nor should it be expected, given the diversity of reasons that citizens have to place or withdraw trust, and to engage in conventional political participation or in protest. Contributers are: Christoph Arndt, Wiebke Breustedt, Christina Eder, Manfred te Grotenhuis, Alexia Katsanidou, Rik Linssen, Michael P. McDonald, Ingvill C. Mochmann, Kenneth Newton, Maria Oskarson, Suzanne L. Parker, Glenn R. Parker, Markus Quandt, Peer Scheepers, Hans Schmeets, Thoralf Stark, and Terri L. Towner.

Integrity in the Private and Public Domains explores the issue of public and private integrity in politics, the media, health, science, fund-raising, the economy and the public sector. Over twenty essays by well-known figures such as Amelie Rorty, David Vines, the late Hugo Gryn, Alan Montefiore and Hilary Lawson present a compelling insight into debates over integrity today. A key chapter of the book concerns the highly publicised donation to Oxford University by Gert-Rudolf Flick, an issue which attracted wide media attention by raising questions of fund-raising and the holocaust.