As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governments Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications Provides practical material that allows you to take the information and immediately use it to make a difference in your projects

This book constitutes the refereed proceedings of the 6th International Conference on Electronic Government and the Information Systems Perspective, EGOVIS 2017, held in Lyon, France, in August 2017. The 20 revised full papers presented were carefully reviewed and selected from 24 submissions. The papers areorganized in the following topical sections: digitalization and transparency; open data ecosystems; intelligent systems in e-government; e-government research and intelligent systems; m-government and inclusion; e-government cases - data knowledge management; and knowledge management in the context of e-government.

The three-volume set LNCS 10288, 10289, and 10290 constitutes the proceedings of the 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCII 2017, in Vancouver, BC, Canada, in July 2017, jointly with 14 other thematically similar conferences. The total of 1228 papers presented at the HCII 2017 conferences were carefully reviewed and selected from 4340 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 168 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this three-volume set. LNCS 10288: The 56 papers included in this volume are organized in topical sections on design thinking and design philosophy; aesthetics and perception in design; user experience evaluation methods and tools; user centered design in the software development lifecycle; DUXU education and training. LNCS 10289: The 56 papers included in this volume are organized in topical sections on persuasive and emotional design; mobile DUXU; designing the playing experience; designing the virtual, augmented and tangible experience; wearables and fashion technology. LNCS 10290: The 56 papers included in this volume are organized in topical sections on information design; understanding the user; DUXU for children and young users; DUXU for art, culture, tourism and environment; DUXU practice and case studies.

This book provides a framework for integrating complex systems that are problem-centric, human-centered, and provides an interdisciplinary, multi-methodological purview of multiple perspectives surrounding the human factors/human actors within living ecosystems. This book will provide useful theoretical and practical information to human factors, human-computer interaction, cognitive systems engineering personnel who are currently engaged in human-centered design or other applied aspects of modeling, simulation, and design that requires joint understanding of theory and practice.

This book constitutes the proceedings of the 14th IFIP TC 8 International Conference on Computer Information Systems and Industrial Management, CISIM 2015, held in Warsaw, Poland, in September 2015. The 47 papers presented in this volume were carefully reviewed and selected from about 80 submissions. The main topics covered are biometrics, security systems, multimedia, classification and clustering with applications, and industrial management.

The four-volume set LNCS 8012, 8013, 8014 and 8015 constitutes the proceedings of the Second International Conference on Design, User Experience, and Usability, DUXU 2013, held as part of the 15th International Conference on Human-Computer Interaction, HCII 2013, held in Las Vegas, USA in July 2013, jointly with 12 other thematically similar conferences. The total of 1666 papers and 303 posters presented at the HCII 2013 conferences was carefully reviewed and selected from 5210 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 282 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this four-volume set. The 83 papers included in this volume are organized in the following topical sections: DUXU in business and the enterprise, designing for the Web experience; product design; information and knowledge design and visualisation; and mobile applications and services.

This book contains the thoroughly refereed and revised best papers from the 7th International Conference on Web Information Systems and Technologies, WEBIST 2011, held in Nordwijkerhout, The Netherlands, in May 2011, organized by the Institute for Systems and Technologies of Information, Control and Communication (INSTICC), in collaboration with ACM SIGMIS and co-sponsored by the Workflow Management Coalition (WFMC). The 12 papers presented in this book were carefully reviewed and selected from 156 submissions. The papers are grouped into tow parts on "Internet Technology" and "Web Interfaces and Applications". In addition, the three invited presentations are also included.

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.

This book constitutes the refereed proceedings of the 8th Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2021, held in St. Petersburg, Russia, in November 2021. The 21 full papers were carefully reviewed and selected from 69 submissions, additionally one invited paper has been included in this volume. The papers are organized in topical sections on ​digital technology and design; digital Society; digital government and economy.