This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective intern

Manual presenting a systems analysis methodology for improving productivity in public services in the USA - based on a multi-municipal research project, comprises basic assumptions relating to joint consultation, trained analysts, communication and surveys for measurement of employees attitudes in context with labour productivity and service efficiency, discusses the role of collective bargaining in profit sharing resulting from increased productivity, and includes a glossary of terms. Bibliography pp. 102 and 103 and diagrams.

This study aims to help public sector practioners use productivity improvement to cope with fiscal stress. Covering aspects such as meaning, measurement, implementation, and maintenance, it is not overwhelming in size or detail, but is presented in a direct way that facilitates use.

The author broaches the tricky issue of public sector productivity improvement in a holistic and managerial way, offering vital information to help practitioners and scholars in public management and administration in becoming more efficient and effective in their occupations.

It Can Be Done: An Approach for Improving Efficiency in the Public Sector is ideal for process improvement initiatives, academic institutions, organizational change practitioners, public entities, and administrators and leaders seeking a practical approach for the promotion and implementation of organizational effectiveness.