Scholars of distributive politics often emphasize partisanship and clientelism. However, as Jennifer Bussell demonstrates in Clients and Constituents, legislators in "patronage democracies" also provide substantial constituency service: non-contingent, direct assistance to individual citizens. Bussell shows how the uneven character of access to services at the local level-often due to biased allocation on the part of local intermediaries-generates demand for help from higher-level officials. The nature of these appeals in turn provides incentives for politicians to help their constituents obtain public benefits. Drawing on a new cross-national dataset and extensive evidence from India-including sustained qualitative shadowing of politicians, novel elite and citizen surveys, and an experimental audit study with a near census of Indian state and national legislators-this book provides a theoretical and empirical examination of political responsiveness in developing countries. It highlights the potential for an under-appreciated form of democratic accountability, one that is however rooted in the character of patronage-based politics.

Empowering Workers and Clients for Organizational Change teaches students to effectively engage in organizational change at the service delivery level ... The contributors discuss strategies for assessing the structural characteristics of agencies, organizational culture, and empowerment, and provide information on the use of force field analysis as an assessment framework that can help bring about change within human service agencies"--Back cover

This volume takes a communications-oriented approach to a wide range of topics encompassing organization, management, political theory and practice, business-government relations, innovation processes, and IT. Offering a balanced, international presentation, it contains authoritative contributions from world-renowned experts representing various disciplines, including administrative law, organizational and political theory, phenomenology, public and business management, educational technology, psychology, and other fields. The book addresses typically neglected subjects such as communicating through humor, drama, film, poetry, fiction, and other creative forms.

"Existing work suggests that legislators in countries like India should spend little time engaging with individual citizens and, if they do, should focus their attention on co-partisans. Yet, there is anecdotal evidence that these politicians actually spend substantial time assisting individual citizens with access to basic state services. In this book, I show that helping individual voters is a key part of these representatives' activities and that, in contrast with existing expectations, they do not generally discriminate against their non-copartisans in providing assistance. Yet, this constituency service differs from that observed in Western democracies, as it arises from the partisan nature of distribution at the local level. Thus, Indian politicians are more accountable to citizens than we previously expected, but this accountability is linked to, and constrained by, the character of patronage-based politics"--

From a leading expert on nonprofit marketing, the only marketing handbook a nonprofit manager will ever need-now fully revised and updated In Successful Marketing Strategies for Nonprofit Organizations, Second Edition, nonprofit marketing guru Barry J. McLeish shares everything he's learned during more than two decades managing and consulting nonprofits of every shape and size. Skipping all the arcane theory and the business school jargon, he gives you clear, step-by-step advice and guidance and all the tools you need to develop and implement a sophisticated marketing program tailored to your organization's needs and goals. New sections on the new media available to nonprofit marketers Techniques for analyzing your market and developing a comprehensive marketing plan Marketing strategies that will support fund-raising, promote new services, and enhance your organization's reputation and visibility Methods for developing a marketing program that reaches both the consumers of your service and the donors who support your organization Do you need to breathe new life into your existing marketing department? Successful Marketing Strategies for Nonprofit Organizations, Second Edition gives you the tools, the know-how, and the confidence you need to succeed.

If you think your job is hopelessly difficult, you may be right. Particularly if your job is public administration. Those who study or practice public management know full well the difficulties faced by administrators of complex bureaucratic systems. What they don't know is why some jobs in the public sector are harder than others and how good managers cope with those jobs. Drawing on leadership theory and social psychology, Erwin Hargrove and John Glidewell provide the first systematic analysis of the factors that determine the inherent difficulty of public management jobs and of the coping strategies employed by successful managers. To test their argument, Hargrove and Glidewell focus on those jobs fraught with extreme difficulties—"impossible" jobs. What differentiates impossible from possible jobs are (1) the publicly perceived legitimacy of the commissioner's clientele; (2) the intensity of the conflict among the agency's constituencies; (3) the public's confidence in the authority of the commissioner's profession; and (4) the strength of the agency's "myth," or long-term, idealistic goal. Hargrove and Glidewell flesh out their analysis with six case studies that focus on the roles played by leaders of specific agencies. Each essay summarizes the institutional strengths and weaknesses, specifies what makes the job impossible, and then compares the skills and strategies that incumbents have employed in coping with such jobs. Readers will come away with a thorough understanding of the conflicting social, psychological, and political forces that act on commissioners in impossible jobs.

This 50th anniversary publication provides a comprehensive history of community development. Beginning in 1970 with the advent of the Community Development Society and its journal shortly thereafter, Community Development, the editors have placed the chapters in major themed areas or issues pertinent to both research and practice of community development. The evolution of community development as an area of scholarship and application, and the subsequent founding of the discipline, is vital to capture. At the 50-year mark, it is particularly relevant to revisit issues that reoccur throughout the last five decades and look at approaches to addressing them. These include issues and themes around equity and inclusion, collective impact, leadership and policy development, as well as resilience and sustainability. Community change over time has much to teach us, and this set will provide a foundation for fostering understanding of the history of community development and its focus on community change. The chapters in this book were originally published in the journal Community Development.

The Seventh Edition of Examples & Explanations for Professional Responsibility is a thorough and comprehensive text that can be used by students as a study aid and by professional responsibility teachers as a class text. It covers the whole field of professional responsibility, focusing not only on the ABA Model Rules, but on the often-complex relationship between the rules and doctrines of agency, tort, contract, evidence, and constitutional law. Beginning with the formation of the attorney-client relationship, the book proceeds through topics including attorneys’ fees, malpractice and ineffective assistance of counsel, confidentiality and privilege rules, conflicts of interest, witness perjury and litigation misconduct, advertising and solicitation, admission to practice, and the organization of the legal profession. Coverage includes all subjects that are tested on the Multistate Professional Responsibility Exam (MPRE), including judicial ethics, a subject tested on the MPRE and not often covered thoroughly, if at all, in law school professional responsibility courses; the ABA's simplification of the rules on advertising and solicitation; Model Rule 8.4(g) on discrimination in the practice of law; the California Supreme Court's Sheppard Mullin opinion on advance waivers of conflicts, and continuing developments in the impact of technology on the practice of law. New to the Seventh Edition: Expanded coverage of developments in the law having to do with lawyering, including ABA rules, ethics opinions, and cases New and revised examples and explanations in many chapters Top-to-bottom comprehensive revision and updates of all areas of professional responsibility, with attention to areas that are particularly challenging for students (as well as many practicing lawyers!), such as conflicts of interest and privilege and confidentiality Professors and students will benefit from: A study aid that, without "teaching to the test," provides students with thorough preparation for the MPRE, which is the first licensing exam that many law students take MPRE-style multiple-choice questions in the Examples The depth and sophistication of the coverage

The Law of Lawyering shows how to approach concrete problems that arise in everyday practice while staying within the letter and spirit of the ABA Model Rules of Professional Conduct. It provides the full text of each Model Rule provision in sequence, followed by the authors' guidance and commentary, which put the rule into context, help identify its key features, and show its relation to other Rules and the ALI's Restatement of the Law Governing Lawyers. Clear, realistic examples demonstrate how each Rule applies in practice. Substantially revised in this two-volume Fourth Edition to reflect the recent revisions of to the Model Rules of Professional Conduct, this essential book reflects the latest developments in the law governing lawyer conduct, not only lawyer discipline, but also legal malpractice, suits for breach of fiduciary duty, fee-dispute litigation and fee forfeiture, and disqualification of counsel for conflict of interest.

The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.