As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.

Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management and measurement and analysis to name a few. This book, with its series of examples and procedures, shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

"Essentials of Pharmacy Management is an accessible introduction to management in an increasingly business-oriented environment. It provides a jump-start to leadership roles and career advancement. This textbook provides pharmacy students with an understanding of business processes used, and how those processes impact their practice of pharmacy in providing patient care. The material provides those who aspire to become managers in healthcare organizations with a foundation of how to manage in an environment that is focused on "the business of healthcare." For pharmacists who prefer not to move into management positions, the book explains how and why business decisions are made relative to practice."--Publisher.

For over 100 years, Remington has been the definitive textbook and reference on the science and practice of pharmacy. This Twenty-First Edition keeps pace with recent changes in the pharmacy curriculum and professional pharmacy practice. More than 95 new contributors and 5 new section editors provide fresh perspectives on the field. New chapters include pharmacogenomics, application of ethical principles to practice dilemmas, technology and automation, professional communication, medication errors, re-engineering pharmacy practice, management of special risk medicines, specialization in pharmacy practice, disease state management, emergency patient care, and wound care. Purchasers of this textbook are entitled to a new, fully indexed Bonus CD-ROM, affording instant access to the full content of Remington in a convenient and portable format.

The leading text on pharmacy management – updated to reflect the latest trends and topics Pharmacy Management is a comprehensive textbook that combines evidence-based management theories with practical solutions for the issues pharmacists face every day. Enhanced by input from educators, researchers, students and practicing pharmacists, the Fifth Edition addresses the evolving role of pharmacists in today’s every-changing environment. Covering the gamut of activities performed by pharmacists, from managing money to managing personal stress, this complete guide explains vital pharmacy management topics across all practice settings. Featuring material derived from the best and most contemporary primary literature, Pharmacy Management focuses on learning the skills essential to the everyday practice of pharmacy. Long after readers have completed pharmacy school, they will turn to Pharmacy Management for answers to make their practice more professionally rewarding and personally enriching. •Market: Physical Therapy students (30,000/USA) •New Chapters: Ethical Decision Making and Problem Solving, Negotiating, and Pharmacy Technicians •Covers all aspects of pharmacy management, from managing money and people to personal stress

#1 Pharmacy Management Text!!! As pharmacy practice moves from a product orientation to a patient orientation, there are unique challenges that arise in managing the value-added services that pharmacists are developing to meet patient needs in medication therapy management. A section of this book is dedicated to the planning, implementation, and reimbursement of these new patient care services offered by pharmacists. Several chapters are dedicated to describing the risks inherent in pharmacy practice, and the impact that laws, regulations, and medication errors have on pharmacy management. The final section describes how manage-ment functions are applied in specific pharmacy practice settings (independent, chain, health systems, managed environments, safety net operations), and settings in unique health systems. ■ HOW E AC H C H A P T E R I S O RG A N I Z E D Each chapter is divided into several sections to facilitate the reader’s understanding and application of the material. Chapters begin with a list of learning objectives that outline the major topics to be addressed. A brief scenario is used to describe how a pharmacy student or pharmacist may need or apply the information described this chapter in their daily lives or practice. Questions at the start of each chapter provide direction and assist the reader in understanding what they can expect to learn. The text of each chapter provides comprehensive coverage of the content and theory underlying the major concepts. References to the management and pharmacy literature are commonly used to provide readers with links to additional background information. Explanations and applications are also used to help readers better understand the need to master and apply each concept. Questions at the end of each chapter encourage readers to think about what they have just learned and apply these concepts in new ways. ■ WHAT STUDENTS WILL GAIN FROM THIS BOOK If you are a pharmacy student, this book will help you gain an appreciation for the roles of management in pharmacy practice, regardless of your future position or practice setting. This book will also provide you with a variety of management theories and tools that you can apply in your daily life. For educators, this book has been designed as a comprehensive pharmacy management textbook. As a whole, it is meant to be used in survey courses that cover many areas of pharmacy management. The section format also allows the book to be used in courses that focus on specific pharmacy management functions or topics. The sections and content of each chapter are meant not only to provide valuable information that is easy for students to understand, but also to stimulate further discussion and motivate students to learn more on their own.

Private Health Sector Assessment in Kenya is part of the World Bank Working Paper series. These papers are published to communicate the results of the Bank's ongoing research and to stimulate public discussion.