Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!

Do you want your Help Desk to maximize customer satisfaction, quality and first contact resolution? Or just make sure your IT management processes are repeatable? Does it seem your computer user support can be ad hoc at times? Are you always running around putting out fires? In this book you will learn powerful industry standard best practices that can be used to mature your IT Service Management processes, practices and procedures today! What makes this book different? Instead of just providing you a lot of technical information, I empower you with a step by step approach to mature your Help Desk. Each chapter includes straight forward processes that are easy to understand. Once you completely understand the process, chapters are concluded with a quick start implementation worksheet to put your new process into action. This format will allow you to rapidly transform your people, processes, and technology into a customer-focused center of excellence today! You can never underestimate the power of industry standard best practices. The recommendations shared in Help Desk Management are based on real-life experiences building successful customer-focused teams. Through trial and error, I am sharing what worked for my teams at small, medium, and Fortune 500 sized companies. Look no further. I will help you succeed. This information is designed to improve your management skills, your team engagement, and set you on a successful path to building a truly great team. What actionable and realistic end user support processes will you learn? How to justify funding for improvement projects. Creating an inspiring mission statement. Designing an employee performance management plan that works. Building an effective employee training and development program. Implementing a call and ticket quality assurance audit program that empowers the manager. Driving up the First Contact Resolution (FCR) percentage. Reducing cost per ticket costs by moving work from system engineers to the Help Desk. Marketing the Help Desk for company wide recognition. Implementing ITIL incident, problem, change, knowledge and event management. Do not hesitate to pick up your copy today

The use of corporate networks, or Intranets, is increasing. This guide shows how to choose the most appropriate software and how to present information on an Intranet that can be managed safely and securely with controlled access for differing users.

Praise for the previous edition: "An outstanding resource for all libraries."—Library Journal, starred review "...useful for job-seekers and career centers of all types...recommended."—American Reference Books Annual "Highly recommended for secondary-school, public, and academic libraries."—Booklist "...provides a comprehensive overview of a vast array of occupations...a great place to start a career search..."—School Library Journal Encyclopedia of Careers and Vocational Guidance—now in its 15th edition—remains the most comprehensive career reference in print. This unparalleled resource has been fully revised and updated to contain the most accurate and current career information available. In Five Volumes and More than 4,100 Pages of Information! The five-volume Encyclopedia of Careers and Vocational Guidance, 15th Edition is an essential resource for public, college, high school, and junior high school libraries; career centers; guidance offices; and other agencies involved with career exploration. More than 800 articles have been revised and updated since the last edition to reflect accurate, up-to-date career information. Along with revisions and updates to all articles, included here are more than 35 new career articles and more than 100 new photographs. Each article offers expanded career information, sidebars, and other user-friendly features. Called out by graphic icons are the top 10 fastest-growing careers and the top 10 careers that experts predict will add the greatest number of positions through the year 2018. Extensive Online References and On-the-job Interviews More than 2,500 Web sites, selected for inclusion based on the quality of information they provide, are listed in the career articles and refer users to professional associations, government agencies, and other organizations. More than 100 on-the-job interviews ranging from worker profiles to daily routines to workers' comments about their occupation are also included in major career articles. Designed to hold students' attention and relay information effectively, this edition of Encyclopedia of Careers and Vocational Guidance is the ideal starting place for career research. This edition features: Comprehensive overviews of 94 industries More than 750 up-to-date job articles, including more than 35 new articles The latest information on salaries and employment trends On-the-job interviews with professionals More than 800 sidebars, providing additional reading on industry issues and history, useful Web sites, industry jargon, and much more Approximately 500 photographs of people at work, with more than 100 new to this edition Career articles keyed to four different government classification systems Career Guidance section in Volume 1, providing information on interviewing, job hunting, networking, writing résumés, and more A comprehensive job title index in each volume, plus additional indexes in Volume 1 New information on using social networking sites for job-hunting, electronic résumés, and more. Extensive Online References and On-the-job Interviews Volume 1 Volume 1 contains two major sections, Career Guidance and Career Fields, as well as appendixes and indexes. Career Guidance is divided into four parts: Preparing for Your Career—presents information on cho

Serves as an independent, definitive reference guide to IT industry certification programs, training programs and materials, what to expect from the job market, ways for certified professionals to remain current in their fields, and how to grow professionally to meet the changing needs of this job market. Evaluates all major vendor and non vendor-specific certifications as an independent A-Z reference of certification providers. Addresses future growth of each certification with one-, two-, and five-year forecasts on growth and industry changes. Contains valuable tips from IT recruiters on ways for those holding certifications to break into the IT industry.

Provides information for job seekers on various career areas. Each profile includes a job summary chart, a job description, and up-to-date salary information.

This study guide offers an integrated study system including marginal notes that reinforce and teach practical skills, step-by-step exercises, 150 practice exam questions and chapter self tests.

The impact of new technologies on occupational profiles in the banking sector was examined through case studies in four European countries: Luxembourg, the Netherlands, the United Kingdom, and France. In each country, three types of banking institutions were studied: merchant (Eurobank); "counter" (universal) bank; and telebank (bank operating solely via computer or telephone). Information was obtained through interviews with the banks' general directors and directors of human resources. Trade union representatives were also interviewed. According to those interviewed, mergers and buyouts are increasing and resulting in fewer financial institutions. In absolute terms, employment is increasing in the Netherlands and Luxembourg but decreasing in France and the United Kingdom. Competition is increasing, as are jobs focusing on customer service and customer contact. In all four countries, new technologies are threatening clerical jobs. Computer-aided decision-making software and computerization of many banking operations are threatening many administrative jobs while increasing the demand for specialized banking skills among the few employees who will take over where computer-aided decision-making software leaves off. In almost all banks studied, greater importance is being attached to individual social and behavioral skills and to continuing training (including self-training). (Contains 22 references and 22 tables.) (MN)

Up-to-date, authoritative job information from the most trusted source—the U.S. Department of Labor Does your resume tell employers what they really need to know? Which fields are showing the most growth opportunity? What is a realistic salary for the job you want? Whether you’ve recently earned a degree, decided to change careers, or reentered the workforce after an extended absence, is the guide you need to make the right decisions—the first time around. “The Job-Seekers Guide” provides expert advice on: Choosing a career path Building career-management skills Researching careers in the information age Writing effective cover letters and polished resumes “The Occupational Outlook Handbook” offers the latest statistics on: Working conditions Employment trends and outlooks Training, qualifications, and advancement Salary ranges

Explore hundreds of careers, assess your best career fit, and land a job fast with this extensive, authoritative resource. In one time-saving volume, job seekers and students find everything they need to research careers; learn about pay, outlook, education, and skills needed for about 300 jobs; match their personal skills to the jobs; and take seven steps to land a good job in less time. This book provides thorough, current, and interesting descriptions for all major jobs, covering about 90 percent of the workforce. A special book-within-a-book section by career and job search author Michael Farr describes the seven steps that cut job search time in half and includes sample resumes. An assessment matches your personal skills with the characteristics of the occupations described in the book.