This book is designed for you and everyone on your team who love to serve others. Each of the 30 chapters will reinforce the importance of giving your best service to all customers. Whether those customers are called colleagues, employees, guests, clients, patients, tenants, residents, students or visitors is irrelevant. This book will highlight that the same caliber of service excellence must be given to all. Each of the 30 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.

"The runaway winner as the best overall gambling encyclopedia written in the past 20 years.”--Detroit Free Press Walk away from every casino a winner! Take it from Mensa, the society for people with high IQs: you don’t have to be a genius to triumph at the tables. Here’s the inside line on the games and bets that give the best advantage. Do you know whether to split a pair of aces in blackjack, which slot machines carry the worst payback for the player, and why losses are more significant at video than "live” keno? Beat the bank by understanding all this and more, including odds and probability, the "house edge,” money management, and gambling psychology. The chips will just pile up. The author lives in New York, NY.

THE INSTANT SUNDAY TIMES BESTSELLER As seen on ITV's This Morning! A life-changing 10-week plan to help you to turn your life around and design a path to financial freedom, enriched with the small experiences that bring you joy. Stop worrying about money. Start enjoying your life. You might be struggling in debt, living paycheque to paycheque, or worried about preparing for retirement; maybe you're considering your first investment, or you just want an escape plan from the '9 to 5'. Wherever you are on your journey, this book will revolutionize your lifestyle and your relationship with money. Authors Ken and Mary Okoroafor started out as resource-poor, working-class immigrants and have built a life of financial independence and joyful moments through hard work, smart saving and savvy investing. They know what it feels like to start from ground zero, and as a chartered accountant and former CFO, Ken shares his financial expertise to help you unlock the secret to building wealth. You'll learn how to take control of your finances, develop good money habits, become debt-free, invest in assets and multiply your income so you can create the freedom to travel, spend time with your loved ones and plan for a stress-free (early) retirement - all whilst prioritising your wellbeing and having fun! It also includes a dozen real-life interviews with singles, couples and those with children, from different backgrounds, age groups and stages of their money journey, including a few well-known public figures. Financial joy can be achieved by anyone - and it can start today, not tomorrow. 'The book that's been missing from this genre. A joy to read and learn from.' -- Cait Flanders, bestselling author of THE YEAR OF LESS and ADVENTURES IN OPTING OUT 'A book to savour' - JL Collins, author of the international bestseller The Simple Path to Wealth 'The most joyful money book out there' - Selina Flavius, author of Black Girl Finance Sunday Times Bestseller No.6 in Paperback Non-fiction April 2024