Are YOU a difficult person? We have a test - you will find out what behaviors you might have that MIGHT be seen as difficult by others. This book is about understanding yourself and making a positive difference in your interactions with others.

This book is a practical introduction to dealing with difficult people. The focus is on understanding how you interact with difficult people, what makes them tick, and the skills you use to change these encounters for the better.

Find encouragement and insight on handling problem people in your life.

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.

At some point, most people have been caught off guard by tough interview questions. This book helps you take charge of the situation! In Acing the Interview, the employment expert Dr. Phil called “the best of the best” gives job seekers candid advice for answering even the most unexpected questions, including: You really don’t have as much experience as we would like?why should we hire you? How many hours in your previous jobs did you have to work each week to get everything done? What do you consider most valuable?a high salary, job recognition, or advancement? The book also arms business professionals with questions to ask prospective employers that could prevent them from making a big job mistake, such as: What would you say are the worst parts of this job? What are the major problems facing the company and this department? Why aren't you promoting from within? Taking you through the entire process, from the initial interview to evaluating a job offer, and even into salary negotiation, Acing the Interview is a no-nonsense, take-no-prisoners guide to interview success.

We all have to deal with difficult behaviour -- our own and other people's -- from time to time. Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time. It is a practical guide to help to handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives.

In Tough Calls: Game-Winning Principles for Leaders Under Pressure, pastor and high school football official Travis Collins offers encouragement and inspiration to Christian leaders. Travis selects famous moments from sports officiating history to bring to life key principles of spiritual leadership. Written for both men and women, this easy-to-read book mixes stories and quotes from the sports world together with biblical wisdom and input from leadership experts.

What do you pray when times get tough? When you're stressed or depressed, when life is overwhelming or disappointing, when you feel like giving up? It's in these challenging times you need to pray with wild hope, says Jackie M. Johnson. With encouraging stories, Scriptures, and prayers, Johnson shows readers how to pray for focus, wisdom, confidence, courage, grace, strength, meaning, and much more. Conveniently structured so that readers can go directly to the chapter that addresses their particular situation, this book will be a lifeline to peace for those who need God's touch. Now available in mass market.

Could employers soon be begging you to work for them and help them survive the next half century? That's the theme of Hire me? Fire me Hired myself. It's due to the growing number of retirees in developed economies which implies fewer people having to do more work. But expect turmoil in the workplace with higher turnover, more international competition and less loyal workers. This is a book for both employers and employees. From the employer perspective it will be useful to understand the jobs J Curve if they want to understand what motivates employees. From the employee perspective there is work to be done in preparing better for work and performing better. The book contains many case studies across different industries, situations, countries and religions. Take that of Elizabeth Keller, former NASA scientist, now mother of 4 and running her own science business. There are certain rules to follow, not least of which is keeping a sense of humour. There is more at http: //wondu.blogspot.co

Life Beyond Drama encourages us to do the road less travelled and dive into the depths of our life stories, myths, and dramas in order to understand where these things come from, why we engage with negative energy-draining dramas, how we engage in these dramas, and what they actually look like. Looking into any arena in life, every day we can all admit that drama is everywhere. We have heard so much about our thirst for healing, wholeness, and living the life we have always been meant to live. Dramas prevent us from getting to these places. This book offers us tools via a path of self-reflection in everyday life, which can lead us to a life beyond drama, where endless potential and possibilities await.