With the theme of relationship receiving renewed attention in a variety of areas, theological expressions of the subject are also being brought back into the spotlight. Although the concept of a personal relationship with God is a common Christian expression, it is often poorly defined. Here, Michael Berra draws on the Swiss theologian Emil Brunner to redefine and rehabilitate the analogy of relationship. Basing his study primarily on Brunner's seminal work Truth as Encounter, Berra proposes that relationship ought to be the central motif for the whole of theology. He investigates the theme in light of modern relationship science, arguing that God-human interaction categorically meets the definition of a relationship, and that it is existentially intended to be intimate. Scholars and church leaders will find in Berra's approach a refreshing voice in this dynamic field.

This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.

Social scientists from various disciplines have been increasingly concerned with the nature, structure, and function of close relationships. Although most of the early work on the topic of close relationships drew attention to the development of close relationships, since the mid-1970s researchers have begun to investigate the many different aspects connected to the loss of close relationships. Despite the change to a more comprehensive conceptual framework, close relationship research is often criticized for being atheoretical; the research is criticized for being purely descriptive in nature and thus lacking a more theoretical framework. Contrary to this belief, I wish to argue that researchers in the area of close relationship loss employ several critical and prominent theoretical perspectives to describe, explain, and understand the endings of relationships-thus, the fruition of this book. The major aim of this edited book is to present and illuminate, within one volume, some of these major theoretical perspectives. The volume as a whole has several unique qualities. First, within each chapter, the authors provide a general overview of the theoretical per spective or approach within which they examine close relationship loss.

In today's connected global marketplace, success and failure is bound up with the management of your inter-organisational partnerships. Competition is no longer between individual organisations but between alliances of companies and networks of supply chains. Richard Gibbs and Andrew Humphries provide a practical guide to the management process and skill sets needed for co-ordinating the business activities that are essential to creating a competitive advantage. Their eight partnership types developed from earlier research help readers adapt their relationship strategies to the different opportunities that present themselves and focus their greatest time and resources on the collaborations that offer the greatest value. The text includes an explanation of the context for collaboration, the principles and drivers for success, as well as techniques for appraisal and management. This is an excellent overview of the tools, techniques and philosophies behind an enterprise’s successful management of its strategically important relationships. Enterprise Relationship Management will help ensure your organisation has the requisite ability to form, manage, retire and exit partnerships in a fluid and agile way. Whether you are in sales or marketing or finance and operations, this book will show you how to get the most from your partnerships.

Let go of your toxic partner, heal your emotional wounds, and set healthy boundaries for future relationships with this step-by-step guide to overcoming toxic relationships. From red flags to crossed boundaries, to lies and gaslighting, you’ve recognized that you were or currently are in a toxic relationship. But now what? It’s time to fully let the relationship go and begin to heal. With Toxic Relationships, you’ll address the ways that you were wronged during your relationship. You’ll learn strategies for how to trust other people and yourself again after being gaslit, find the warning signs of toxicity and narcissism in others, and reframe negative, harmful thoughts to a positive outlook on life. As you work to let go of the toxic relationship that ate away at your happiness, you’ll learn how to carve out space for you to be happy on your own and to love yourself for who you are. When you’re ready to enter another relationship, you’ll implement healthy boundaries and clear communication. Put yourself first with Toxic Relationships.

The emergence of relationship management as a paradigm for public relations scholarship and practice requires a close examination of just what is achieved by public relations--its definition, function and value, and the benefits it generates. Initiated by the editors' interest in cross-disciplinary exploration, this volume evolved to its current form as a result of the need for a framework for understanding public relations and the potential impact of organization-public relationships on the study, practice, and teaching of public relations. Ledingham and Bruning include contributions that present state-of-the-art research in relationship management, applications of the relational perspective to various components of public relations, and the implications of the approach to influence further research and practice. The discussion conducted here is certain to influence and promote future theory and practice on the concept of relationship management.

This handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effective customer relationship (CRM) strategy. It takes readers through the evolution of CRM- from its early beginning to today's sophisticated data warehouse-based systems. Illustrations enhance the textual presentation. Case studies provide insight and lessons-to-be-learned and describe the benefits of successful CRM implementations. The chapter on privacy issues covers the processes companies use to ensure the privacy of their customer data, the last chapter explores the benefits of a well-conceived CRM strategy.

Brent Howard seemed cursed to have gone through the things he did in his life. Since he was a very fast learner, he benefited from those things as wellby learning to pay more attention to the things he was getting himself into when dealing with a relationship. Even though he seemed to have been cursed, it was all a blessing in disguise from the beginning of his life journey of all the things that happened to him. He became a blessing to most people he came in contact with in trying to help them not make the same mistake he did. The information in this book is for the intent to help someone else help themselves. In the words of Brent Howard, Use your thinker first.

"Employee-organization relationship" is an overarching term that describes the relationship between the employee and the organization. It encompasses psychological contracts, perceived organizational support, and the employment relationship. Remarkable progress has been made in the last 30 years in the study of EOR. This volume, by a stellar list of international contributors, offers perspectives on EOR that will be of interest to scholars, practitioners and graduate students in IO psychology, business and human resource management.

This book is about all of the kinds of relationships people can have. It is a very insightful book about how relationships emerge. But it is also about how indispensable they are to our ongoing sense of being who we are in the worlds we inhabit. We have relationships with various people. But we also have relationships with our possessions, with our pets, and with our pens and car keys. We have relationships with the foods we eat, the places we go, and the diversions we take. We have relationships with the news we attend to, the gossip we consume, and the places we are familiar with. We have relationships with our clothes, our lotions and potions, our grooming equipment, our computers and our snow shovels. Taken together, all of the relationships we have had, have today, and will have in the future attach us to our worlds in an admixture of pushes and pulls on our attention and our behavior. Metaphorically, it might visually look much like an intricate circular spider web, with us individually stuck at the core. We use the singular relationship here because we want to explore what it is that all relationships have in common: relationship. Relationships are sticky. They are far easier to fall into than to escape from. They are often demanding, requiring our attention when we wanted to devote our attention elsewhere. The drama of misplaced keys or a balky computer can take over our lives. We have hopes for certain relationships. We can be disappointed in how they turn out. But most of the myriad relationships that affect our lives just sort of happen. If they dont serve our purposes as we think we deserve, we drop them. A piece of clothing that just doesnt look right in the light can be dropped. Thats something you cant do with your own baby. You have a relationship with your body. If youre rich, you can get a remodeling job. If youre not, you may be stuck with the body youve got. Some relationships bring us down. Other relationships lift us up. In this book, you will learn how to create the kinds of relationships you need to get to where you want to go. The relationship you have with yourself is key. This book reveals to you how, if you get that right, most of the other relationships you live in, and by, will fall into place.