Voice inflection, facial movements, body language and word choice all contribute to making a skilled communicator. This book provides practical, useful tips to help the reader become a more effective communicator in daily business life.

It happens to everyone. You need to resolve a conflict with a co-worker or handle an altercation with a stranger. You want to talk with a friend about his self-destructive behaviour. You want to convey your thoughts regarding a work issue you feel strongly about, but you're afraid that bringing up the subject will precipitate a disagreement-or an all-out fight. It's not always easy to initiate a conversation with a friend, partner, or family member about a sensitive subject. Every situation is different, and there are no definitive answers. But opening the door to communication is often half the battle. Once someone knows they can talk, they often will-and this new addition to the Complete Idiot's Guide series shows you how. The Complete Idiot's Guide to Difficult Conversationsexamines ways to approach and handle the kind of personal or business-related conversations that we often put off or avoid altogether.

How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Get your way - the smart way. Persuasion is the art of changing the way people think, feel, and act through the use of language. The Complete Idiot's Guide® to Persuasion provides strategies for the readers to master the art of persuasion in a positive manner. By using time-honored tools of communication, body language, and psychology, readers can use persuasion to do good things like convince kids to eat their veggies, women to get annual mammograms, and couples to communicate without arguing. - A practical book based on sound academics to help communications and psychology majors as well as businesspeople, salespeople, performers, teachers, and parents - Tips and tactics for writers and public speakers

At a loss for words The gift of understanding power words and phrases will allow readers to set themselves apart, be more assertive, and impress and inspire others. The Complete Idiot's Guide® to Power Words also discusses how to develop and encourage clear-headed attention between parties, proactive listening techniques, genuine interest, and open-mindedness. Engaging in the craft of utilizing power words and phrases makes readers more important-and more influential. • Word power books continue to be popular • Provides practical, step–by–step advice for learning the words and phrases that will make all the difference when arguing a point

Why is it that some women expect men to "just know" what they want? Or, why is it that some men find it difficult to express their feelings, leaving the females in their lives confused? Here's the book that helps readers communicate their feelings and finally understand what the men and women in their personal lives, as well as in the workplace, are thinking and why they act the way they do. This fascinating book discusses the differences in the way the opposite sex communicates including body language and conversational styles and shows readers how they can overcome communication barriers and improve their relationships. Couples learn how to become sensitive to each other's emotions and figure out what their mate is really trying to communicate.In this book you will learn how to enjoy more meaningful exchanges with the men and women in your lifehow to get past the anger to have truly meaningful conversationstape into the most effective use of your voice and body languageavoid 'hot button' words and phrases that inflame anger and hurtdirectly state your needs and wants and effectively express your feelings

You're no idiot, of course. You can hold your own in water cooler conversation, are the life of the party at get-togethers, and have no problem firing a quick comeback at your smart-alecky friends. But when it comes to standing onstage in front of a group of people, you feel like you're the one in your underwear, not the audience. Don't hide behind the lectern just yet. The 'Complete Idiot's Guide to Public Speaking, Second Edition' helps you feel confident and build the skills you need to deliver winning speeches and presentations. In this completely revised and updated Complete Idiot's Guide, you'll find: -Professional guidance on identifying your audience and adapting to the situation. -Expert advice on effective wardrobe and body language. -Useful pointers on how to tell jokes. -Valuable tips on handling hecklers and negative audiences. -Cutting edge information on using Powerpoint and other visual aids.

You're no idiot, of course. You can hold your own in water cooler conversation, are the life of the party at get-togethers, and have no problem firing a quick comeback at your smart-alecky friends. But when it comes to standing onstage in front of a group of people, you feel like you're the one in your underwear, not the audience. Don't hide behind the lectern just yet. The 'Complete Idiot's Guide to Public Speaking, Second Edition' helps you feel confident and build the skills you need to deliver winning speeches and presentations. In this completely revised and updated Complete Idiot's Guide, you'll find: -Professional guidance on identifying your audience and adapting to the situation. -Expert advice on effective wardrobe and body language. -Useful pointers on how to tell jokes. -Valuable tips on handling hecklers and negative audiences. -Cutting edge information on using Powerpoint and other visual aids.

In a world of Mr. Right Nows, a guide to Mr. Right . . . Chock full of solid advice, this guide for women offers exercises to help the reader learn more about herself. She then uses that information to recognize mates with compatible qualities. In it are the five myths about Mr. Right, the seven deadly sins that women make while dating, how to spot Mr. Wrong, where to meet Mr. Right, dating DOs and DON'Ts, and much more. • From the editors of John Gray's MarsVenus.com and relationship editors of SingleMindedWomen.com