How to tackle sensitive subjects Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. • The only book on the market covering difficult conversations in both the workplace and one’s personal life • Can be read cover to cover or used as a quick reference guide • Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators

Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.

Technology is changing society faster than anyone could have imagined even a few short years ago. People share intimate details to hundreds of acquaintances online, yet they are stumped when it comes to writing a simple thank-you note. They talk, text, and surf on their phones constantly but seem oblivious to the needs of the people who are right in front of them. The Complete Idiot's Guide® to Modern Manners, Fast Track, helps people navigate the uncertain waters of modern social behavior and gives them tips for overcoming the most common miserable moments they're likely to encounter. In it, readers learn how to: - Make a good first impression in person, over the phone, in print, and online - Practice good table manners in a world of buffets, informal meals, and a proliferation of restricted diets - Get along with neighbors and their pets, kids, habits, and hobbies - Maintain harmony in the office despite the more casual nature of the workplace - Master the social possibilities of online networking, texting, and smartphones while avoiding embarrassing faux pas - Whip out the old-fashioned pen for written correspondence that makes an impact - Communicate comfortably in person, including small talk, defusing tense situations, and avoiding subjects that are still too uncomfortable for polite conversation - Navigate the difficult situations that arise when traveling and out on the town - Maintain genuine respect for others' differences and disabilities - Be the model of manners at celebrations of life's milestone moments, including weddings and births - Get the right answer to all gift quandaries - People are busy and no longer have the time or inclination to comb through Emily Post. This quick book helps readers get the answers they need so they can get on with life.

The 10th anniversary edition of the classic guide to handling life's toughest conversations What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three: - The "what happened" conversation (what do we believe was said and done) - The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves) Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Voice inflection, facial movements, body language and word choice all contribute to making a skilled communicator. This book provides practical, useful tips to help the reader become a more effective communicator in daily business life.

An indispensable companion for any manager, new or experienced, this guide features five-minute-or-under responses to such contemporary management problems as hiring and firing, promotions, delegating, giving and taking criticism, negotiating office politics, and more.

-- Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult peopl, from strangers and co-workers to friends and family, by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. --?Includes tactics on diffusing tense encounters in any situation?Features tips for 'cutting the cord' when personal relationships become too difficult.

Psychologist Dr Tim Harkness has noticed something: sometimes it seems that everyone is shouting, but nobody is listening. Surely we don't need to learn how to talk. Aren't we all born with an innate talent for communication and connection? And yet, in an age of Brexit and Trump, where social media provides a platform for instantaneous, unfettered opinion, doesn't it sometimes feel that we've lost our ability to move our discussions forward? In the modern world, as our conversations and tone become ever-more adversarial we can find ourselves alienated from those who don't share precisely our opinion. Climate change, diversity, TimesUp, Twitter spats, two-party political systems - the list of intense debate-generating topics goes on, but resolution often feels further away than ever. And it's not just in the public sphere where we can improve - at home, in our friendships, with our family, at work, we need to find a new way to talk productively. 10 Rules for Talking is a timely guide to help us retrain our brains . Focussing on 'crucial' conversations where opinions vary, emotions are running strong and the stakes are high, Dr Tim's ten rules will help you listen, persuade, respond, adapt and - most importantly - keep the conversation progressing. Discover how to recognise that conversations and agreement are not as simple as we think, the importance of de-escalation to keep conversations safe, and why we must always respect our opponent, even if we don't always see eye-to-eye. Welcome to a new way of talking.

Why is it that some women expect men to "just know" what they want? Or, why is it that some men find it difficult to express their feelings, leaving the females in their lives confused? Here's the book that helps readers communicate their feelings and finally understand what the men and women in their personal lives, as well as in the workplace, are thinking and why they act the way they do. This fascinating book discusses the differences in the way the opposite sex communicates including body language and conversational styles and shows readers how they can overcome communication barriers and improve their relationships. Couples learn how to become sensitive to each other's emotions and figure out if their mate is "in the mood," having a bad day, and more.