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As in the previous editions, this substantially revised and updated edition continues to discuss in detail the various methods of organizing a hospital’s Human Resource Department. It also shows how the use of scientific techniques can improve the services of the hospital and ultimately benefit the patients as well as the hospital itself. The Sixth Edition brings in new concepts and new ideas and takes into account the contemporary challenges of hospitals in the human resource management area. What is New to This Edition • One entire new section on Twelfth Five Year Plan (2012–2017). • Two New Chapters—Chapter 6 on Patient Safety and Chapter 7 on Hospital Information System. • New Supreme Court Judgements on Consumer Protection replacing the older judgements Intended primarily as a text for students pursuing Master of Hospital Administration (MHA), postgraduate diploma courses in Hospital Adminis-tration or Health Care Services, and undergraduate and postgraduate courses in nursing (B.Sc./M.Sc. Nursing), the book would be equally useful for all those engaged in hospital administration, nursing administration, and human resource management. What the Reviewers Say 1. This book vividly covers the principles and objectives of management including the financial administration of a hospital. It is essential ... for the hospital administrators and students of hospital management. —Swaraj Halder, Hony. Editor, Journal of Indian Medical Association, Kolkata 2. Overall, the book is educative, relevant and is very well written. It would serve as a reference book for all hospital administrators. Professor Veena Choudhary, Director, G.B. Pant Hospital, New Delhi (Excerpt from Book Review in JIMSA, January–March 2010)

This revised and updated edition continues to discuss in detail the methods and measures of planning, organizing, staffing, directing and controlling a hospital and its administration. The new edition highlights the usage of scientific techniques to improve the overall services of the hospital, its management, and hence, the patients. Three appendices namely—Is Section 304A of the Indian Penal Code applicable to Doctors?, Is it Essential to take the Consent of the Patient before Surgery? and Guidelines to Consumer Forums in case of Medical Negligence or Deficiency in Service—are given in the book. Primarily intended for the students pursuing Masters in Hospital Administration (MHA), diploma in Hospital Administration or Health Care Services, and undergraduate and postgraduate courses in Nursing, the book would be equally useful for hospital administration staff, nurses, and HRM professionals who are serving Medical industry. NEW TO THIS EDITION • Two new chapters, namely, Corporate Social Responsibility and An Introduction to Management have been added. • The latest National Health Policy 2017 announced by the Government of India has been briefly discussed. • NITI AAYOG has also been incorporated in this edition. WHAT THE REVIEWERS SAY 1. This book vividly covers the principles and objectives of management including the financial administration of a hospital. It is essential ... for the hospital administrators and students of hospital management. —Swaraj Halder, Hony. Editor, Journal of Indian Medical Association, Kolkata 2. Overall, the book is educative, relevant and is very well written. It would serve as a reference book for all hospital administrators. —Professor Veena Choudhary, Director, G.B. Pant Hospital, New Delhi (Excerpt from Book Review in JIMSA, January–March 2010) 3. Keeping in view the highly educated and skilled clinicians, this book on Hospital Administration and Human Resource Management is recommended to students of MBA, MD, and PGD (Hospital and Healthcare Management). Authors have included chapters on MBO and Human Relations and Team Work which are very critical for harmonious working and aligning of goals of employees with that of the organization. —Academy of Hospital Administration

Proceedings of the 14th International Conference on Applied Human Factors and Ergonomics (AHFE 2023), July 20–24, 2023, San Francisco, USA

Despite the ubiquitous nature of emotions as part of the human psyche, the emotional side of leadership is largely ignored in formal and informal training of managers, often resulting in miscommunication and contributing to stress in the workplace. Though concepts such as emotional intelligence have entered the mainstream, they are often marginalized in managerial practice. This book argues that without acknowledging the powerful influence of emotions—your own as well as others'—managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the emotional side of leadership and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement. Any management decision that involves people (in other words, any management decision) has an emotional component. Given the ubiquitous nature of emotions as part of the human psyche, one would expect leaders and managers to be well-trained and equipped to deal with emotions in the workplace. On the contrary, the emotional side of being a leader is largely ignored in formal and informal training programs, often resulting in miscommunication between managers and their employees, and contributing to workplace stress. Though concepts such as emotional intelligence have entered the mainstream, systematic development of skills in managing emotions in the workplace have yet to emerge, and are often relegated to the touchy-feely end of the spectrum. This book argues that without acknowledging the powerful influence of emotions—their own as well as others'—managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the emotional side of leadership and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement.

First multi-year cumulation covers six years: 1965-70.

Rise of the Modern Hospital is a focused examination of hospital design in the United States from the 1870s through the 1940s. This understudied period witnessed profound changes in hospitals as they shifted from last charitable resorts for the sick poor to premier locations of cutting-edge medical treatment for all classes, and from low-rise decentralized facilities to high-rise centralized structures. Jeanne Kisacky reveals the changing role of the hospital within the city, the competing claims of doctors and architects for expertise in hospital design, and the influence of new medical theories and practices on established traditions. She traces the dilemma designers faced between creating an environment that could function as a therapy in and of itself and an environment that was essentially a tool for the facilitation of increasingly technologically assisted medical procedures. Heavily illustrated with floor plans, drawings, and photographs, this book considers the hospital building as both a cultural artifact, revelatory of external medical and social change, and a cultural determinant, actively shaping what could and did take place within hospitals.

This textbook examines how health departments conduct their business and develop new programs, what techniques they use to hire and discipline employees, and the role of the media in public health. Each of the 35 chapters begins with a case study that illustrates data management, local government, organizational behavior, salary, union relation, bu