TV, radio, traffic, telephones, pagers - our minds are bombarded daily by constant noise and clutter. No wonder so many people find it increasingly difficult to listen and comprehend. Simple pieces of information such as names go "in one ear and out the other." Poor listening may have tragic consequences such as the Challenger disaster and the Potomac River crash of 1982, or it can result in smaller tragedies such as lost promotions, stalled marriages, and troubled children. Rebecca Shafir assures us that we can transform every aspect of our lives, simply by relearning how to listen. The Zen of Listening is grounded in the Zen concept of mindfulness, a simple yet profound way of learning how to filter our distractions and be totally in the present. Rather than a list of tricks, this book is an all-encompassing approach allowing you to transform your life. Readers will be amazed at how simply learning to focus intently on a speaker improves the relationship, increases attention span, and helps develop negotiating skills. Learn the great barricades of misunderstanding, find out how to listen to ourselves, discover how to listen under stress, and boost our memory. This is a fun and practical guide filled with simple strategies to use immediately to enjoy our personal and professional lives to the fullest.

For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education. This unique text uses a model with customers at its center, integrating an organization's service philosophy and strategy, its systems, and its people-management policies that enable it to succeed in the 21st century business environment. With its comprehensive coverage of customer service communication "best practices,"Customer Service" provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers.

When it comes to listening, women are genetically superior. With desire and commitment, any man can become a more effective listener. This book explains: How to evaluate your listening skills; How Gold Listening Cards can lead you to more money, better relationships and lots of other goodies; The path of more effective listening; How to make your partner feel acknowledged and heard; Why listening can be the ultimate aphrodisiac; How to pay attention; The difference between listening and hearing; How to understand the message behind the message. The author is passionate about more effective listening because it has led him to have everything he needs in life including more than enough money, better relationships and lots of other goodies. Become a more effective listener today and you can enjoy any or all of these same benefits.

The leading text in business communication, "Communicating at Work" takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program that is designed to encourage group activities and skill building. That, plus clear writing and effective use of tables, make the text an excellent teaching tool.

This introductory text for group communication balances both classical and current theories. The text examines which skills are most effective in a small group setting, focusing on how groups work both in theory and practice. The Second Edition continues the comprehensive coverage of all aspects of small group communication, employing a writing style that is clear and accessible to a diverse audience. Thoughtful descriptions of the creative problem-solving process and recommended methods for enhancing group creativity demonstrate the value and application of theories. Full coverage of the integral role of technology in the group process includes new ways to use technology to produce effective collaboration and enrich the capabilities of small group work. A comprehensive, ready-to-use, electronic Instructor's Resource Manual contains selected items for adaptation and printing. (Free to adopters.).

On Indic philosophy, with reference to topics in Buddhism and Vedanta; articles.