The development of high temperature superconductors is one of the major technological discoveries of this century. The impact and interactions from the scientific, technical, business and political aspects will be presented.

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.

http://www.worldscientific.com/worldscibooks/10.1142/0957

This proceedings contains the works of both experimental and theoretical aspects of high temperature superconductivity with special emphasis on the results obtained by nuclear methods (e.g. neutron scattering, μSR, positron annihilation and Mössbauer spectroscopy).

This Symposium aims to present and discuss recent advances on the experimental, theoretical and applications aspects of superconductivity. It provides a forum for scientists working on superconductivity to interact and solve mutual problems. All invited papers are by leading experts in the field.

This symposium focused on new superconductors, electronics, magnet technology, energy and new applications. Recent discoveries in HTc, with transition temperatures over 90 K, have spawned a search for practical new applications. These applications extend from current uses such as that of the medical MRI to future applications, represented by research on new high-temperature materials. They span from microcircuit applications to the proposed SMES and fusion reactor applications.

The subject of the School is on the theory and phenomenology of 'classical' superconductivity. However, the selection and treatment of the different topics is done in the perspective of the new, 'high Tc'' materials, in order to clarify what is already contained in the BCS frame, and what is not.